To design and deliver suitable brand and product training programs to support the organization’s development objectives and to enable establishment of a learning culture
Education/Certification and Continued Education
Graduate in any discipline
Qualification in Training/Human Resources
Years of Experience
2 to 3 years relevant experience
Essential Roles and Responsibilities
Functional Roles and Responsibilities
Support the Line Managers in identifying training needs, deciding on the type and number of brand and product training required.
Contribute to the formulation of the brand training plan and strategy and brand and product training based on the BU’s needs.
Adapt the training manuals received from the Principals and design suitable training materials for the store staff on an ongoing basis to equip them with their subject knowledge and enable them to render high quality customer service in the stores.
Organize quality and cost effective brand and product training and ensure effective and timely administration of the training programs.
Facilitate the brand and product training programme and deliver training courses to meet its stated objectives and motivate the attendees to imbibe the learning and apply it in the workplace.
Conduct the brand induction programme, as required, for new joinees by providing them in-depth information on the products, job responsibilities, customer service standards and policies and procedures.
Issue progress reports to document work progress and gather feedback from the participants as well as their Supervisors/ Managers to assess the effectiveness of training, its impact on staff performance.
Organize and maintain brand and product training documentation and administration system, to store, retrieve and utilize training needs information, program details, attendance and feedback data and other relevant information that may aid decision-making and future planning
Remain abreast with developments in the field of training and facilitation and recommend suitable approaches that can be adapted to the training needs of the Organisation. Where applicable, keep abreast of new trends in the industry, new products/services launched and ensure this information is cascaded to staff