Field Coach Trainer
Randstad is the Middle East's leading recruitment agency. With over 30 years of experience in the UAE, we help people find challenging and rewarding work in a variety of different sectors. Our clients include multiple luxury fashion and designer brands, who are looking for skilled candidates to fill roles in the MENA region.
Job Title: Field Coach Trainer (FCT)
Salary: Dependent on Experience
Location: Dubai, UAE
This world class well known and established luxury fashion brand has been around for over 3 decades, known for exuding excellence and having a passion for style, their products range from luxury trunks and leather goods to ready-to- wear, shoes, watches, jewellery, accessories, sunglasses and books. They are one of the world's leading international fashion houses and a company many aspire to become part of.
As an FCT your mission is to support and develop in store retail teams to deliver an exceptional client experience, ensuring employees and customers alike continue to be outstanding brand ambassadors and the brands culture, values and products remain ahead of our competitors.
Your role will be in partnership with the Store Manager where you will both deliver training and coaching in line with our developed strategy to up-skill employees on sales and product knowledge, ensuring your efforts contribute towards business growth and store requirements.
Coaching and Training Responsibilities
Observe interactions between customers and sales employees to understand where coaching and support can be provided and assist with any solutions
Build individual coaching plans in conjunction with the store manager and provide on-going feedback to Store Managers and HR on the performance/progress of individual team members
Lead by example in terms of the companies policies and procedures
Drive key training initiatives contributing to the culture and demonstrate leadership through positive recognition
Collaborate with the merchandising team to successfully assist with product launches and optimise cross selling
Use internal resources and your own knowledge to ensure consistent training is delivered to any new starters so the customer experience is outstanding from store to store
Identify talent and the potential to provide further training to enhance business needs
Please note that this particular client has requested that they remain confidential. Our recruitment specialist, Andrew, will be able to give you more information about the company and the role, should you apply.