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POSITION OBJECTIVE - The position is responsible for overall brand development and implementation for maximized sales and profit. - Strategize for brand penetration and positioning within the region to create brand image in the market. Key Responsibilities Brand Growth and Profitability - Maximize sales and profitability of brand stores in line with Company targets. - Develop the brand launch strategy in consultation with the Brand General Manager. - Control costs within budgetary guidelines for the brand stores. - Maximize productivity in stores through effective deployment of resources at brand stores to ensure complete sell through as per brand product, style and assortment plans. - Review feedback from territories on Brand acceptance and customer expectations. - Ensure adherence to financial plan in all key areas - sales, markdowns, margin and average inventory. - Create the brand positioning in consultation with the Marketing team and Brand Principal / Brand General Manager. - Involve in recruitment and training of team members. Brand Merchandise Planning and Product Selection - Study merchandise requirements for assigned brand by setting sourcing triggers based on actual sales, sales forecasts, company order parameters, inventory checks, forth coming events, replenishment needs. - Design the merchandise plan (pricing, promotion, assortment etc.) with the team for timely availability of stocks at the stores. - Determine buying requirements and formulate buying plan and budget. - Conduct product selection in coordination with the buying requirements and the product research received. - Ensure effective in-season management across territories (stock balancing, markdown management, stock analysis, stock vs. sales performance). Brand Image - Create brand awareness "Club Apparel". - Coordinate with Retail Operations to collate the feedback on retail and brand operations. - Develop Strategy for Visual Merchandising at Stores and ensure implementation of the same. Market and Competition Research - Acquire market intelligence through various sources and analyze trends that may impact business. - Research the brand acceptance within the region or any new territory and identify any inputs on brand customizations required. - Map competition prices / products and provide qualitative inputs to business. - Research and look at new sites for brand outlets and discuss the same with the Operations Manager and General Manager. - Research on the latest trends in products, brands, styles, designs, fits etc. Projects & Administration - Evaluate the selected site on parameters like trade area, customer base, additional merchandising considerations and seek internal approvals. - Co-ordinate for new store openings and re-fits with the operations and projects team. - Ensure brand outlet locations are in line with the brand strategy and positioning. - Ensure adherence to the store opening plan.

Who we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. What you'll be doing: Quotations & Approvals: Manage and track quotations from creation to client follow-up, coordinate specification sheets, sample approvals, and drawing approvals upon receiving an LPO, and ensure all documentation and approvals are accurately recorded and up to date. Project Lead Generation & Tracking: Monitor project databases, make outreach calls to gather contacts and opportunities, pass qualified leads to B2B managers, and maintain detailed lead logs with statuses and next steps. CRM Management: Oversee CRM software, ensuring accurate client interaction records, generate reports, and provide sales forecasts to support strategic decisions. Client Follow-Up & Relationship Management: Follow up with clients on quotations, gather feedback, address concerns with internal teams, and determine next steps. Calendar & Meeting Coordination: Manage B2B managers' schedules, coordinate client visits and internal meetings, prepare necessary materials, and track appointments with timely reminders. Documentation & Reporting: Maintain organized sales records, compile regular reports on quotations, leads, and project progress, and share updates with B2B managers and stakeholders.

POSITION OBJECTIVE - The position is responsible for overall brand development and implementation for maximized sales and profit. - Strategize for brand penetration and positioning within the region to create brand image in the market. Key Responsibilities Brand Growth and Profitability - Maximize sales and profitability of brand stores in line with Company targets. - Develop the brand launch strategy in consultation with the Brand General Manager. - Control costs within budgetary guidelines for the brand stores. - Maximize productivity in stores through effective deployment of resources at brand stores to ensure complete sell through as per brand product, style and assortment plans. - Review feedback from territories on Brand acceptance and customer expectations. - Ensure adherence to financial plan in all key areas - sales, markdowns, margin and average inventory. - Create the brand positioning in consultation with the Marketing team and Brand Principal / Brand General Manager. - Involve in recruitment and training of team members. Brand Merchandise Planning and Product Selection - Study merchandise requirements for assigned brand by setting sourcing triggers based on actual sales, sales forecasts, company order parameters, inventory checks, forth coming events, replenishment needs. - Design the merchandise plan (pricing, promotion, assortment etc.) with the team for timely availability of stocks at the stores. - Determine buying requirements and formulate buying plan and budget. - Conduct product selection in coordination with the buying requirements and the product research received. - Ensure effective in-season management across territories (stock balancing, markdown management, stock analysis, stock vs. sales performance). Brand Image - Create brand awareness "Club Apparel". - Coordinate with Retail Operations to collate the feedback on retail and brand operations. - Develop Strategy for Visual Merchandising at Stores and ensure implementation of the same. Market and Competition Research - Acquire market intelligence through various sources and analyze trends that may impact business. - Research the brand acceptance within the region or any new territory and identify any inputs on brand customizations required. - Map competition prices / products and provide qualitative inputs to business. - Research and look at new sites for brand outlets and discuss the same with the Operations Manager and General Manager. - Research on the latest trends in products, brands, styles, designs, fits etc. Projects & Administration - Evaluate the selected site on parameters like trade area, customer base, additional merchandising considerations and seek internal approvals. - Co-ordinate for new store openings and re-fits with the operations and projects team. - Ensure brand outlet locations are in line with the brand strategy and positioning. - Ensure adherence to the store opening plan.

Key Responsibilities : Develop and maintain strong, long-term relationships with key retail and eCommerce partners, acting as the main liaison for all account-related matters. Drive sales growth through account planning, category expansion, upselling, cross-selling, and identifying new revenue opportunities. Monitor account performance metrics including sales, traffic, conversion, and returns, and develop insights to drive performance optimization. Collaborate with internal teams (eCommerce, marketing, operations, and supply chain) to support account needs including campaigns, promotions, inventory planning, and product launches. Ensure timely and accurate delivery of products and services in line with agreed SLAs and business expectations. Manage contract terms, account renewals, and negotiations to foster long-term strategic partnerships. Conduct payment reconciliation and work closely with finance to resolve discrepancies, ensuring timely collections. Stay up to date with industry trends, market dynamics, competitor performance, and customer preferences to identify and implement growth opportunities. Provide account performance reports, sales forecasts, and business reviews to internal stakeholders and clients. Ensure adherence to brand standards, compliance guidelines, and consistent customer experience across online and offline touchpoints.

MAIN RESPONSIBILITIES ROLE SUMMERY As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand's values and standards. Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients' needs and elevating the overall shopping experience RESPONSIBILITIES Greet and warmly welcome clients, creating a comfortable and inviting environment Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked Keep records of the regular clients' preferences, interactions, and feedback in line with client relationship management practices Act as a brand ambassador, embodying the brand's values and maintaining an approachable and elegant demeanor Ensure that all service-related guidelines and brand standards are consistently followed Build strong and enduring relationships with clients to encourage repeat visits Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&B Continuously learn about clients' evolving preferences to provide personalized assistance that makes them feel valued and understood Provide the information about the mall, store services and significant cultural events in the city MEASURES OF SUCCESS Operational Efficiency and Excellence - traffic and waiting time management Product and Brand Expertise - Deeply understands the brand's heritage, values, and products to educate and inspire clients Seamless waiting experience - adherence to service-level expectations Collaboration and team support - feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups) Consistency in maintaining and organizing client-facing areas Number of proactive actions taken to address client needs without prompts (follow-up, offering different services) In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

ROLE SUMMERY As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand's values and standards. Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients' needs and elevating the overall shopping experience RESPONSIBILITIES Greet and warmly welcome clients, creating a comfortable and inviting environment Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked Keep records of the regular clients' preferences, interactions, and feedback in line with client relationship management practices Act as a brand ambassador, embodying the brand's values and maintaining an approachable and elegant demeanor Ensure that all service-related guidelines and brand standards are consistently followed Build strong and enduring relationships with clients to encourage repeat visits Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&B Continuously learn about clients' evolving preferences to provide personalized assistance that makes them feel valued and understood Provide the information about the mall, store services and significant cultural events in the city MEASURES OF SUCCESS Operational Efficiency and Excellence - traffic and waiting time management Product and Brand Expertise - Deeply understands the brand's heritage, values, and products to educate and inspire clients Seamless waiting experience - adherence to service-level expectations Collaboration and team support - feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups) Consistency in maintaining and organizing client-facing areas Number of proactive actions taken to address client needs without prompts (follow-up, offering different services)

POSITION OBJECTIVE The purpose of this role is to ensure new products get uploaded on the website with the right attributes and photos in a timely manner Key Responsibilities: - To coordinate with the brands' team to obtain list of new products to be uploaded on the website. - To collate all product information from all the brands and submit the list to the studio team on a weekly basis. -To ensure products' information, categorization and photo is correct before they are uploaded on the website. - To check for re-shoots, making sure items that need reshooting are available for the relevant studio team(s) and make sure they are done promptly and efficiently . - To ensure smooth movement of samples through the brand teams, inventory and studio with respect to deadlines, quality and accuracy. - To manage studio schedule. - To support Buyer & Merchandising Manager in producing reports to the business.

About the Company 6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi's, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC's first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms. Overview: As a Key Account Manager (Clothing), you will be responsible for managing and growing the category by developing strong relationships with brands, suppliers, and stakeholders. You will oversee sales performance, inventory planning, pricing strategies, and promotional activities, ensuring category profitability and business expansion. Job Duties & Responsibility: Account & Brand Management Build and maintain strong relationships with key brands, distributors, and partners to drive business growth. Negotiate commercial terms, pricing, and partnership agreements to ensure competitive positioning on the platform. Monitor and analyze brand performance, identifying areas for growth and improvement. Sales & Category Growth Develop and execute strategic plans to drive category sales and maximize revenue. Analyze consumer trends, competitor activity, and market insights to enhance product assortment and pricing strategies. Optimize product listings, ensuring accurate product descriptions, imagery, and brand representation. Inventory & Operations Management Collaborate with merchandising and supply chain teams to ensure optimal inventory levels and minimize stockouts or overstock situations. Coordinate with warehouse and logistics teams for efficient order fulfillment and delivery performance. Work closely with finance and operations to manage product margins and profitability. Marketing & Promotional Strategies Plan and execute category-specific campaigns, discounts, and seasonal promotions in coordination with the marketing team. Leverage digital marketing, influencer collaborations, and performance marketing to enhance brand visibility and sales. Monitor campaign effectiveness through key performance metrics and optimize future marketing strategies. Data Analysis & Performance Monitoring Track and report key performance indicators (KPIs) such as sales growth, conversion rates, and customer engagement. Conduct deep-dive analysis on product performance, customer preferences, and market demand. Provide insights and recommendations to improve category positioning and revenue generation. Required Qualifications: Bachelor's degree in Business, Marketing, Fashion Management, or a related field. 3+ years of experience in category management, key account management, or e- commerce operations (preferably in fashion). Strong understanding of e-commerce platforms, online sales strategies, and digital marketing. Excellent negotiation, communication, and relationship management skills. Proficiency in data analytics, forecasting, and performance tracking tools. Experience working with brands, suppliers, and third-party vendors. Ability to work in a fast-paced, dynamic environment with a proactive and solution- oriented mindset. Benefits: Full-time role Competitive salary Company employee discounts across all brands Medical & health insurance Collaborative work environment Good vibes work culture.

Key Responsibilities Brand Growth and Profitability - Maximize sales and profitability of brand stores in line with Company targets. - Develop the brand launch strategy in consultation with the Brand General Manager. - Control costs within budgetary guidelines for the brand stores. - Maximize productivity in stores through effective deployment of resources at brand stores to ensure complete sell through as per brand product, style and assortment plans. - Review feedback from territories on Brand acceptance and customer expectations. - Ensure adherence to financial plan in all key areas - sales, markdowns, margin and average inventory. - Create the brand positioning in consultation with the Marketing team and Brand Principal / Brand General Manager. Brand Merchandise Planning and Product Selection - Study merchandise requirements for assigned brand by setting sourcing triggers based on actual sales, sales forecasts, company order parameters, inventory checks, forth coming events, replenishment needs. - Design the merchandise plan (pricing, promotion, assortment etc.) with the team for timely availability of stocks at the stores. - Determine buying requirements and formulate buying plan and budget. - Conduct product selection in coordination with the buying requirements and the product research received. - Ensure effective in-season management across territories (stock balancing, markdown management, stock analysis, stock vs. sales performance). Market and Competition Research - Acquire market intelligence through various sources and analyze trends that may impact business. - Research the brand acceptance within the region or any new territory and identify any inputs on brand customizations required. - Map competition prices / products and provide qualitative inputs to business. - Research and look at new sites for brand outlets and discuss the same with the Operations Manager and General Manager. - Research on the latest trends in products, brands, styles, designs, fits etc. Projects & Administration - Evaluate the selected site on parameters like trade area, customer base, additional merchandising considerations and seek internal approvals. - Co-ordinate for new store openings and re-fits with the operations and projects team. - Ensure brand outlet locations are in line with the brand strategy and positioning. - Ensure adherence to the store opening plan.

Objective: This position is responsible for supporting the wholesale operations by managing order processing, documentation, and day-to-day coordination with internal teams and external partners. The role plays a key part in ensuring seamless execution of wholesale transactions, partner servicing, and reporting, thereby contributing to overall sales efficiency and brand growth across assigned brands. Key Responsibility: Strategic Planning Maintain ongoing communication with wholesale clients to support order processing, respond to queries, and ensure client satisfaction. Assist in preparing for client meetings, sell-in sessions, and product training presentations. Coordinate with planning and sales teams to collect order inputs and monitor partner performance. Order Processing & Documentation Track order confirmations, invoice generation, and follow-up on shipping schedules in collaboration with logistics and supply chain teams. Ensure accuracy and timely completion of all required documentation, including contracts, invoices, shipping details, and partner records. Support adherence to SOPs for wholesale operations and escalate issues as necessary. Inventory & Replenishment Monitoring Assist in maintaining stock movement reports and analyzing product availability across wholesale accounts. Coordinate with internal teams to ensure proper stock allocation and timely replenishments. Highlight low-performing products and contribute insights on restocking or clearance requirements. Reporting & Market Insights Prepare regular sales and performance reports for internal review. Collect competitor data, market feedback, and pricing trends to support decision-making. Maintain accurate databases and records for wholesale clients, transactions, and product cycles. Desired Experience: 1-3 years of experience in wholesale, sales coordination, or B2B account management. Proficient in Excel and ERP systems with strong reporting and analytical capabilities. Ability to communicate professionally and build collaborative relationships across teams. Bachelor's degree in Business Administration, Sales & Marketing, or a related field

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Our Ecommerce Trainee is responsible for supporting the eCommerce operations and day-to-day running of our DTC websites, working closely with the Ecommerce and relevant Group Central teams.   Managing and overseeing the continuous optimization and the operations of assigned websites to provide customers with seamless on-site journeys, ordering, payment, and fulfillment experience. At the core of this role is a sound understanding of process management to provide outstanding customer experience across different channels. This role will develop skills and knowledge on the merchandising of a website; customer acquisition, commercial acumen and how operational systems interact in an Ecommerce business and how this data flows. This role will work together with key touch point teams to create durable and repeatable processes that keep the business moving forward. Product Management You will manage/create/remove categories and collections on the website Manage product recommendation and personalization tools Ensure consistency of product SKUs and labels with ERP system Liaise with the site merchandising team for new launches (in line with all stores)Manage the launch of products, including content request from brands and stock request from supply chain team Ensure all promotions are active online (including; discount promotions, GWP and PWP by country) Merchandising on Site Utilize sales and customer analytics to decide how products should be displayed online to maximize sales Guarantee optimum brand presentation in homepages, landing pages and product description Product assortment by best sellers, unsung heroes and new launches to optimize sales Filters and main menu navigation updates Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page ‘special offer’ banners Stock Management Monitor stock levels to avoid out of stock issues during peak season Forecast and create stock replenishment for the supply chain team to action Analyze and manage the stock levels to reach sell through ratio KPIs Operational Process ecommerce returns In partnership with our operations and supply teams, ensure accurate inventory levels across sites. Work with Operations partners on special projects like custom product setups, bundles, and kits.Forecast and project inventory levels with the Ecommerce Site Merchandising teams to optimize speed of delivery and location optimization based on customer location. Optimize stock levels for ecommerce location and warehouse.Help solve problems and make informed decisions that affect the service, and productivity of the Picking, Packing, Shipping and/or other warehouse/fulfillment departments Implementing updated processes across different channels and stores.Partner and enable key relationships between brand team, fulfilment team, DSP’s & store operations team.Identify loss of revenue areas such as returns and cancellations and ensure maximum deliveries with the least business driven cancellations. Customer Service: Deliver high levels of customer service Be the conduit between Ecommerce business and the Customer Experience team to solve customer issues with the website experience, fulfillment, payment.What you’ll need to succeed Strong organizational and multitasking abilities. Eagerness to learn ecommerce tools and systems Proactive attitude with willingness to take initiative. Team player with cross-functional collaboration skills. Analytical curiosity with interest in data-driven decision making. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Performance Marketing & Campaign Management: Manage PPC, Display, Email, PR, and Social Media campaigns to drive targeted traffic and conversions. Develop and execute performance marketing strategies aligned with commercial objectives, ensuring cost-efficient and high-impact campaigns. Oversee retargeting and customer acquisition initiatives to optimize traffic and sales. Analyze performance data, purchasing patterns, and website traffic to measure the effectiveness of campaigns. Continuously optimize marketing campaigns to achieve efficiency and scalability. Advertising & Digital Strategy: Manage digital advertising efforts, including Pay-Per-Click (PPC), Real-Time Bidding (RTB), Facebook Ads, Mobile Advertising, and Affiliate Marketing. Stay updated with the latest trends in digital marketing and implement innovative strategies. Conduct extensive testing on emerging digital marketing opportunities, focusing on scalable solutions. E-commerce Content & Branding: Collaborate with brands to access and utilize brand imagery for marketing campaigns. Maintain the E-commerce Marketing Calendar, incorporating input from brand teams on retail activities. Ensure all communications and campaigns are aligned with brand guidelines and positioning Analytics & Reporting: Ensure proper setup and utilization of Google Analytics and other performance tracking tools. Provide comprehensive reports on sales, marketing initiatives, and customer insights to internal stakeholders. Monitor campaign performance and adjust strategies based on data-driven insights. Social Media & CRM Strategy: Develop and implement a robust social media and CRM strategy to enhance customer engagement and retention. Build and optimize customer journeys across all digital communication channels. Work closely with marketing agencies and partners to execute effective campaigns. Collaboration & Stakeholder Management: Manage relationships with marketing agencies and external e-commerce partners, ensuring alignment with brand initiatives. Liaise with brand principals to coordinate marketing efforts and share performance insights. Develop seasonal marketing calendars and oversee their execution across all channels. The ideal Manager - Ecommerce in a retail company should have 5+ years of progressive experience in brand management, with a minimum of 3 years specifically in the retail sector. Proven success in developing and implementing strategic brand initiatives, enhancing customer engagement, and achieving measurable business results is essential

Job Description Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters. Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency. Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs. Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives. Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships. A Key Accounts Manager perform payment reconciliations, they play a critical supporting role in ensuring that payments are received on time and that any discrepancies between accounts are resolved efficiently. Market Insights: Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement. Reporting & Forecasting: Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs). Compliance & Brand Standards: Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 85+ brands across 2,100+ stores in more than 14 countries while employing over 20,000 multicultural staff. The organization has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie's Italian and Tim Hortons, to name a few.

Job Title: Sales Manager Position title: Sales Manager Position Location: Dubai, UAE Reporting Relationships: Country Manager Collaborates with: Commercial Department We are seeking a dynamic and results-driven Sales Manager to lead and manage the sales operations across all retail channels. The ideal candidate will be responsible for developing and executing sell-in and sell-out strategies, leading the sales team, managing retailer relationships, and ensuring alignment with regional teams across education, retail, and key accounts. Key Responsibilities: Lead, develop, and manage the sales team to achieve overall sales targets and individual performance goals. Develop yearly sellout plans and monitor performance on a weekly and monthly basis to ensure targets are consistently met. Oversee the complete sell-in process, including order management, stock planning, and retailer assortment strategies. Ensure a rolling forecast for catalogue SKUs in close collaboration with the supply chain team to optimize inventory availability. Monitor retailer payments, manage rebate processes, and consolidate Statements of Account for each customer. Coordinate field activation performance with the Trade Operations Specialist and back-office functions to ensure timely execution and reporting. Align tasks and retail KPIs with the Regional Retail and Education teams to ensure consistent and measurable performance across channels. Collaborate with regional education teams to assess and fulfill training needs per Beauty Consultant (BC). Liaise with the Regional Key Account team on daily store operations including orders, returns, and payment follow-ups. Conduct regular field visits to monitor store performance, identify business opportunities, and address operational needs. Key Competencies: Strategic Thinking Leadership and Team Development Financial Acumen Customer Relationship Management Operational Excellence Communication and Interpersonal Skills

MAIN RESPONSIBILITIES RESPONSIBILITIES Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha. Cater to 100% of client queries through emails, phone and/or What's app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.) Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales) Ensure that all the requests are closed within the targeted time frame and with the highest quality of service. Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund. REQUIREMENTS Possess good communication and greeting skills. Being punctual, flexible, hardworking, responsible and adaptable. Have a professional approach and a positive attitude. Being a team player. Able to solve problems and decision making. Familiarity with the products. In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

The position is responsible to develop and implement the long and short-term marketing strategies of the brands assigned. Responsible for brand management, budget management, business development and people management. Job Responsibilities Brand Strategy & Management Work closely with the brands assigned and manage the marketing services function to support the brand and ensure that all above and below the line materials are delivered within budget and that the content and quality of all communications enhance the brand and grow the business in line with brand objectives. Responsible for campaigns for existing and new stores, building and maintaining media relationships and ensuring effective communications with agencies in all markets. Integrated communication strategy for enhancing brand equity and brand preference. Efficient media management and planning for optimum utilization of resources. Manage and coordinate all marketing, advertising and promotional activities. Understanding of product positioning and brand management backed with strong understanding of brand communication using integrated communication tools. Budget Management / Profit Management Formulating marketing plans for overall development and accomplishment of top and bottom-line profitability of the brand. Develop new clients and negotiate with them for securing profitable business. Business Development Plan and execute marketing strategies to achieve desired volume, market share and profit objectives. Enhance brand visibility and accelerate business growth through aggressive business development strategies. Develop strategic relationships with key accounts from various sectors to understand their requirements. Provision customized solutions i.e., products and services as well as cultivating relations for retention and acquisition. Develop sales and customer marketing campaign for the organization based on market trends, new market identification and consumption patterns. Formulate and identify strategic alliances for developing new business partners in different regions to open new lines of business. Marketing Operations Conduct competitor analysis by keeping abreast of market trends and competitor moves and identifying prospective clients from various sectors and generating business from the existing. Adept in handling all the retail operations detailed market analysis, range and product selections, marketing and client servicing. Identify customer segments, buying behavior and preferences through the loyalty program by analyzing their consumption behavior and formulating specific initiative. Manage customer centric operations and ensure customer satisfaction by achieving service quality norms. Identify current market trends, gather competitor's data, identify consumer insights to increase brand penetration and brand loyalty in the market. Responsible for advertising media planning and working with local and national media houses, creative team, researchers and other media contacts for preparing cost effective Media Plan. Align with creative team and visual merchandisers to finalize campaign designs. Ensuring to achieve 100% ROI (Measurability Report of ROI expectation needs to be filled before each event). Events & Campaigns Post Mortem Reports with the ROI calculation to understand if the event achieved the planned and been successful. Working closely with the territories Marketing heads and updating them with the brand information as well as providing the required artworks/media plans/briefs and understanding region requirements and opportunities. Understanding GCC market restrictions and ensure that artworks are done with the culture respect.

INSPIRE | EXHILARATE | DELIGHT At Chalhoub Group, we don’t just shape careers — we shape futures. For over seven decades, we have partnered with global luxury brands and built our own to create exceptional experiences across the Middle East. From fashion to beauty, art de vivre to jewellery, we continue to set new standards in luxury, driven by innovation, purpose, and people. Our transformation into a hybrid luxury retailer has enabled us to reach customers wherever they are — through 950+ stores, digital platforms, and mobile apps. At the heart of this journey lies The Greenhouse, our innovation powerhouse that supports breakthrough ideas and nurtures future-ready ventures across the region and beyond. With over 16,000 passionate professionals across 8 countries (and expanding into LATAM), Chalhoub Group is proud to be Great Place to Work® certified across several markets. Our culture is grounded in diversity, equity, and inclusion, built to empower people to thrive, lead, and make a difference. As a UN Global Compact member and signatory of the Women’s Empowerment Principles, we’re committed to achieving Net Zero by 2040 — because sustainability is not just a value; it’s a responsibility. About the Program The MADA National Graduate Programme (NGP) is your launchpad to an impactful career. Designed exclusively for UAE Nationals, this 18-month journey is built to empower, challenge, and shape you into a future leader. In Phase 1, you will explore the business through three tailored 3-month rotations, giving you multi-dimensional exposure and practical insights. In Phase 2, you’ll dive deeper into a final 9-month strategic assignment, gaining leadership experience, solving real-world challenges, and driving meaningful impact. You’ll be mentored, supported, and surrounded by people who believe in your potential — because we know the next generation of leaders is already among us. Focus Area: Marketing This track will immerse you in the evolving world of modern marketing. Through rotations in Brand Marketing (P&D), CRM, and Digital Marketing, you’ll gain end-to-end exposure to how brands build emotional connections, grow loyal communities, and engage consumers across digital and physical touchpoints. From storytelling and strategy to customer data and campaign execution, this track offers a holistic foundation to become a future marketing leader in the luxury space. What You’ll Need to Succeed • Academic background in Fashion Design, Marketing, or Business Management • Creative thinking and storytelling ability • Curiosity to explore consumer behavior and market trends • Analytical mindset to work with data, insights, and performance metrics • Passion for branding, digital innovation, and customer experience Where It Leads Upon successful completion of the programme, you’ll be offered a permanent role at the next career level – the next phase of our Future Leader Journey. What We Offer At Chalhoub Group, your aspirations become reality. You’ll experience: • Enriching, real-world assignments • Leadership exposure and mentorship • Development opportunities tailored to your journey • Access to a competitive benefits package including healthcare, child education contributions, remote work flexibility, and exclusive employee discounts A Pathway for Emirati Graduates It takes diversity of thought, culture, background, differing abilities, and perspectives to truly Inspire, Exhilarate, and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. While we welcome and value all applicants, this opportunity is exclusively open to UAE Nationals, as part of our commitment to nurturing national talent and building future Emirati leaders.

Objective: This position is responsible for driving revenue growth by implementing retail SOPs, enhancing customer experience, and ensuring operational excellence across stores. It also oversees staffing, training, and team performance while representing the brand through effective leadership and service standards. Key Responsibility: Sales and profitability: Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage Set store sales target to maximize the sales and profitability Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources Effective management of the operational costs, reduction in operational costs by automation Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation Interpret and make decision on operations and visual standards based on store and client's needs Employee development: Identify store training and development needs in conjunction with the Brand General Manager and training department Formulate a succession plan, in conjunction with the Brand General Manager Set KPI's and KRA's for direct subordinates and conduct performance appraisal and feedback Involve in the selection and recruitment of the operational staff, when required Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives Communication: Conduct regional sales and operations meetings on regular basis Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance Ensure brand participation in loyalty program 'Club Apparel' Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas Stock Management: Monitor store inventory in consultation with Brand General Manager and Brand Managers Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales Monitor slow-moving and outdated stock, in consultation with Brand Managers Ensure stock security measures are effectively managed by Store Managers Store design and projects Management: Involve in the design and layout process of the new store projects. Design a "New Store Schedule' prior to commencement of design process. Provide guidance to concept Architect during the design and implementation process. Conduct regular Project update meetings with the Projects team. Provide guidance and support to territory during set-up and merchandising phase. Miscellaneous: Ensure enhanced brand visibility and provide inputs for marketing and brand awareness. Handling legal responsibilities related to store management/store opening/planning. Desired Experience: 6-8 years of progressive experience in retail operations or business management, with at least 3 years in a managerial role. Proven experience in managing large retail teams and driving sales across multiple store formats. Strong understanding of retail KPIs, customer experience, team leadership, and operational efficiency. Bachelor's degree in Business Administration, Retail Management, or a related field.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing The eCommerce Trainee will support the day-to-day operations of our Direct-to-Consumer (DTC) websites, working closely with the eCommerce team and relevant Group Central functions. This role plays an essential part in ensuring a seamless on-site customer journey, from browsing and ordering to payment and fulfillment: Assist in managing and optimizing the daily operations of assigned websites to deliver an exceptional customer experience across all touchpoints. 1. Support the ongoing enhancement of website functionality, ensuring smooth ordering, payment, and fulfillment processes. 2. Learn and contribute to website merchandising, customer acquisition, and commercial performance initiatives. 3. Gain an understanding of operational systems and how data flows within an eCommerce business. 4. Collaborate with cross-functional teams to establish efficient, repeatable processes that drive business growth and improve customer satisfaction. What you’ll need to succeed 1. A keen interest in eCommerce, digital retail, and creating exceptional online customer experiences. 2. Strong attention to detail and organizational skills, with the ability to manage multiple tasks in a fast-paced environment. 3. Analytical mindset with basic understanding of data and curiosity to learn about website performance metrics. 4. Collaborative spirit — comfortable working with cross-functional teams and building positive relationships. 5. Proactive attitude, eagerness to learn, and adaptability to new tools, systems, and processes. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. As a Partnered Luxury retailer in the Middle East, we are looking for talented UAE Nationals to join Our Growing team. We are seeking out National Talent from a variety of disciplines who are interested to integrate into the diverse and determined workforce, where your perseverance will ignite and empower you to own your career with the support of our leaders! We offer a wide range of opportunities in various departments, and we would be interested in reviewing your profile.

About the Company 6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi's, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC's first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms. Overview: As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure. Job Duties & Responsibility: Customer Inquiry Resolution: Respond promptly to customer inquiries, including order status, product information, and shipping details. Handle and resolve customer complaints with professionalism and patience. Order Management Support: Assist customers with placing or ducts to provide accurate information to customers. Participate in training sessions to improve knowledge and customer service skills. ders, returns, exchanges, and refunds. Work closely with logistics and warehouse teams to ensure timely delivery of orders. Feedback and Escalation: Collect customer feedback and communicate this feedback to the relevant departments for improvement. Escalate unresolved issues to the appropriate internal teams or management. Database Management: Keep records of customer interactions, transactions, comments, and complaints. Update customer information in the database during and after each contact. Policy and Product Knowledge: Stay up-to-date with company policies, procedures, and pro Required Qualifications: High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Empathy and a customer-oriented attitude. Ability to work in a team and maintain professionalism under pressure. Benefits: Full-time role Competitive salary Company employee discounts across all brands Medical & health insurance Collaborative work environment Good vibes work culture.

About the Company 6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi's, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC's first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms. Overview: As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure. Job Duties & Responsibility: Customer Inquiry Resolution: Respond promptly to customer inquiries, including order status, product information, and shipping details. Handle and resolve customer complaints with professionalism and patience. Order Management Support: Assist customers with placing or ducts to provide accurate information to customers. Participate in training sessions to improve knowledge and customer service skills. ders, returns, exchanges, and refunds. Work closely with logistics and warehouse teams to ensure timely delivery of orders. Feedback and Escalation: Collect customer feedback and communicate this feedback to the relevant departments for improvement. Escalate unresolved issues to the appropriate internal teams or management. Database Management: Keep records of customer interactions, transactions, comments, and complaints. Update customer information in the database during and after each contact. Policy and Product Knowledge: Stay up-to-date with company policies, procedures, and pro Required Qualifications: High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Empathy and a customer-oriented attitude. Ability to work in a team and maintain professionalism under pressure. Benefits: Full-time role Competitive salary Company employee discounts across all brands Medical & health insurance Collaborative work environment Good vibes work culture.