All job offers Dubai, page 7

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing What you’ll need to succeed What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. What you'll be doing: As the Digital Marketing Manager, you will help shape the future of beauty retail by leading the digital performance agenda for some of the region’s most loved premium beauty brands within L'Occitane Group — driving data-led growth, elevating brand storytelling, and enhancing customer experiences across every digital touchpoint. Leadership & Strategy Lead the end-to-end digital performance function, overseeing daily targets, budget management, campaign pacing, and overall spend phasing to ensure efficiency and high ROAS. Guide the seasonal and always-on platform strategies, ensuring alignment between marketing, PR, e-commerce, and agency partners. Serve as the main point of contact for all digital performance activities, leading business reviews, presenting insights, and communicating strategic recommendations to key stakeholders. Foster strong cross-functional collaboration and ensure all campaigns follow brand guidelines, best practices, and strategic priorities. Technical & Product Excellence Develop and execute comprehensive digital marketing strategies across Meta (Facebook/Instagram), Snapchat, TikTok, Pinterest, and Google platforms including Search, Performance Max (PMax), Shopping, and Demand Gen. Oversee full campaign lifecycle—planning, creation, execution, monitoring, and optimization—using data-driven insights, A/B testing, audience segmentation, and creative best practices. Collaborate closely with e-commerce teams to align paid media strategy with sales targets and ensure seamless user journeys from ad impression through checkout. Lead and optimize shopping and catalog-based campaigns to maximize online revenue and customer acquisition. Analyze performance data, conduct deep dives, and translate insights into actionable optimization recommendations. Prepare regular reporting and presentations. Budget, Efficiency & Performance Management Manage and strategically allocate budgets across channels to maximize ROAS and reach performance goals. Track spend efficiency, daily pacing, phasing, and cost trends to ensure campaigns remain on target. Organic & Cross-Channel Integration Oversee organic social media strategy and execution to ensure a cohesive brand presence and strong community engagement that complements paid initiatives. Innovative & Analytical Mindset Apply a solutions-oriented, detail-focused approach to overcome platform limitations and enhance performance media outcomes through creative, data-led workarounds. What you’ll need to succeed Proven experience managing paid social and Google platforms within a DTC, beauty, luxury, or retail e-commerce environment. Strong understanding of digital performance metrics, optimisation techniques, and full-funnel media strategy. Experience leading or mentoring small teams. Demonstrated ability to manage budgets and drive measurable growth. Hands-on proficiency across Meta Ads Manager, Google Ads, TikTok Ads Manager, Snapchat Ads, Pinterest Ads, and similar tools. Strong analytical mindset with experience using Google Analytics and Excel/Sheets for reporting. Exceptional communication, organisation, and stakeholder-management skills. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures (SOPs)Ensure click and collect are conducted within SLAs (Service-level agreement)Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what’s working well/what’s not working well within the store What you'll need to succeed Strong English communication skills Russian language skills would be a plus What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Fulfillment Operations Lead day-to-day fulfillment operations to ensure accurate and timely order processing, packing, and dispatch. Monitor order accuracy, lead times, and service-level agreements (SLAs). Identify and resolve operational bottlenecks affecting fulfillment performance. Coordination with Buying, Supply Chain, Tech, Commercial and other stake holders Collaborate closely with the Buying team to align inventory availability with sales and demand forecasts. Work with Supply Chain counterparts to ensure optimal stock levels, efficient replenishment, and inbound logistics coordination. Act as a key liaison between cross-functional teams to address issues affecting operational flow. Coordination with IT on all ongoing project and ensure UAT signing off prior launching. Coordinate with Commercial, CS and other stake holders with necessary support with analytical reports, presentation etc. 3PL Warehouse Oversight and support Monitor performance of third-party logistics (3PL) partners against SLAs (e.g., order accuracy, shipping timelines, inventory accuracy). Conduct regular performance reviews and escalate issues when necessary. Ensure SOPs and compliance standards are consistently followed by external partners. Support US team with constructive Feedback towards continuous improvement. Operations Support & Continuous Improvement Support the end-to-end U.S. operations cycle including returns, reverse logistics, and warehouse transfers. Contribute to the development and refinement of operational KPIs, reports, and dashboards. Lead and participate in continuous improvement initiatives to enhance cost-efficiency, speed, and customer satisfaction. What you’ll need to succeed What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

POSITION OBJECTIVE The position is responsible to assist Logistic Manager in all Phases. Coordinate and supervise all Logistic activities to support manufacture superior quality products in high standards of safe, smooth and efficient condition of the warehouse. Key Responsibilities - Implement safe and efficient engineering & maintenance activities - Oversee and evaluate all Logistic activities of the Logistic employees - Oversee all logistic activities in safe, smooth and efficient procedures such as system / procedure, PR, material issue slip etc. and should be executed in safe and efficient procedures. - Manage all Logistic activities with other relevant Departments and persons, as necessary in achieving company objectivity - Participate and control company activities such as Logistic budgets, plant operations, plant improvements, quality control, safety, environmental and personnel utilization etc. - Organize all improvements in the Plant to ensure more safe and efficient operations. - Establish high standards of plant housekeeping and continuing education/training programs on safety. - Coordinate and Establish continuing education/training programs on the Logistic and Process in the short and long terms, which are necessary to ensure safe, smooth and efficient of entire Logistic activities.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures (SOPs) Ensure click and collect are conducted within SLAs (Service-level agreement) Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what's working well/what's not working well within the store What you'll need to succeed Strong English communication skills What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company 6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi's, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC's first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms. Overview: As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure. Job Duties & Responsibility: Customer Inquiry Resolution: Respond promptly to customer inquiries, including order status, product information, and shipping details. Handle and resolve customer complaints with professionalism and patience. Order Management Support: Assist customers with placing or ducts to provide accurate information to customers. Participate in training sessions to improve knowledge and customer service skills. ders, returns, exchanges, and refunds. Work closely with logistics and warehouse teams to ensure timely delivery of orders. Feedback and Escalation: Collect customer feedback and communicate this feedback to the relevant departments for improvement. Escalate unresolved issues to the appropriate internal teams or management. Database Management: Keep records of customer interactions, transactions, comments, and complaints. Update customer information in the database during and after each contact. Policy and Product Knowledge: Stay up-to-date with company policies, procedures, and pro Required Qualifications: High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Empathy and a customer-oriented attitude. Ability to work in a team and maintain professionalism under pressure. Benefits: Full-time role Competitive salary Company employee discounts across all brands Medical & health insurance Collaborative work environment Good vibes work culture.

POSITION OBJECTIVE - Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Implement operating procedures at the store as per the company and Brand standards - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Area Manager and Operations Manager with regards to employees and products Key Responsibilities - Brief and guide the staff on achievement of the daily / weekly / monthly sales target - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensure minimal stock loss manage stockrooms - Implement the operating procedures at the store and ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Apply creative techniques to achieve / exceed the store sales target - Ensure has the required stock levels to maximize the sales - Weekly audit the store administration and resolve discrepancies if any - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Supervise the store and provide feedback to the Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store operations responsibility - Must be physically fit to stand for extended hours and heavy lifting

POSITION OBJECTIVE - Plan and select the range, type, quality and quantity of merchandise according to customer demand, trends, store policies and set prices and sell through targets in conjunction with the Business Head/Brand Manager/GM to ensure they are in line with the budget - Carry out buying activities in-line with the brand buying plans - Maintain profitable relationships with existing suppliers and monitor the adherence to the contract terms Key Responsibilities Business Strategy: - Drive the seasonal strategies in line with the brand positioning to formulate Gross Margin Plan - Develop a fine tuned assortment and investment plan - Create the sourcing development plan and action the critical path to deliver timely - Negotiate with new suppliers on product pricing, payment terms, cost of freight, provision of training, and the extent of their involvement in advertising and promotions, to decide on placing a purchase order with the supplier for the concerned product - OTB Planning - Manage OTB in tandem with the planning counterpart - Deliver the seasonal business strategy by monitoring and impacting the critical path, range building and product selection - Prepare and manage the buying calendar - Formulate seasonal product focus plan with Marketing and VM to drive key product initiatives - Focus on holding current business and build new categories - Conducting customer focus groups and competitive shopping Performance and Operations: - Analysis and reporting of weekly sales performance at style, range, category and business unit level against range plan. Take in season action to revise production flows and maximize sales - Manage TNA plans - Implement the buying calendar for timely seasonal analysis and range build - Perform regular competitor surveys to identify product gaps, influence lessons learnt and range plans - Manage range and product hierarchy and create the seasonal phasing plan - Responsible for the 'The Look' for the season. Influence product selection, in-store VM as per guidelines and layout planning - Keep abreast of market trends and awareness of competitor activities - Manage the product training of staff to ensure up-to-date knowledge. Prepare regular trends training and deliver to the business units - Review buying feedback reports and provide recommendations to General Manager as to buying strategy for a respective brand/collection

MAIN RESPONSIBILITIES Receive, process, and organize deliveries, ensuring accuracy against invoices and internal systems. Maintain accurate stock levels through regular cycle counts, stock reconciliations, and inventory audits. Monitor and report stock discrepancies, damages, and losses in line with company procedures. Ensure the stockroom is impeccably organized and compliant with health and safety standards. Coordinate stock transfers between stores and returns to warehouse or suppliers. Support the sales team by ensuring timely replenishment of the sales floor and preparing requested items efficiently. Collaborate with visual merchandising and operations teams to support product launches and in-store events. Use stock management systems and tools (e.g., SAP, Oracle, RetailPro) to update inventory records and track movement. Contribute to minimizing stock loss through effective control measures and adherence to security policies. REQUIREMENTS Previous experience in a stock or inventory role, ideally in a luxury retail environment. Familiarity with stock management systems and tools. Excellent organizational skills and attention to detail. Ability to multitask and work under pressure in a fast-paced environment. Strong communication skills and a team-oriented mindset. Physical stamina for lifting, moving, and organizing stock

Responsibilities 1. Stock Quality & stock month coverage responsibility: Stock quality & Sales follow up: Analyse, identify and closely follow up the key selling items by Métier at different levels: SKUs, model, category... and be able to adjust the granularity depending on the métier and product. Able to set dedicated forecasts at a short-term view even with basic tools or methodology Arrange regular meetings with In-store Sales Floor manager to align on the product offer in store and on identifying key selling items. Adapt the product call strategy accordingly. Adapt and follow the buying / order temporality accordingly (Podium orders, re orders, PSI...). Pro-actively advise and promote slow moving items to the Sales team. Pro-actively monitor and warn about product shortage or risk of shortage and propose alternatives. Cultivate your awareness of the market trends in terms of product selling (other Hermès stores performance, RM reports) Organize the phase out campaign and destock the right product in alignment with the Retail merchandising team Stock month coverage: Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store's sales target and aligned with the guidelines from the subsidiary retail merchandising team. Adapt the product call strategy accordingly. Implement relevant KPIs: MOS, ABC analysis, Sell trough, Stock ageing 2. In-store space capacity monitoring: Storage capacity: Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy Help to organize the store stockrooms (front & back) based on the product offer strategy defined with the Floor Manager Organize with the LDC and local subsidiary; the items that need to be located in the store stockrooms, in the remote stock room or in the subsidiary stockrooms Anticipate the right sizing of the storage capacity based on your store sales seasonality Implement relevant KPIs: Storage capacity by available stockrooms, storage capacity allocated by métiers 3. Product Call Strategy Global replenishment plan: Implement a global replenishment plan to follow the novelties release plan, the store events and the buying and order sessions. Where (and when) applicable Min / Max settings CEGID: Implement with in-store floor managers the min / max CEGID settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Revise them on regular basis. Closely follow the sales and replenish accordingly. SAP & Cockpit Supply Chain use (with LDC capabilities): Manage flows of products by using SAP MRP capabilities and Cockpit functionalities Calls for the needed quantities in link with LDC teams Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year end celebrations), store commercial events ( Haute Bijouterie / Crafting Time, Carré Club, trunk shows), new products / seasonal collection launch or destocking / phase out process in collaboration with Retail merchandising team Follow up your product call and control your replenishment plan vs reality Implement relevant KPIs: OTIF - On time In full SKU coverage / consumption plan 4. Transversal management Present KPIs regularly to Store management team. Share the stock management according to Sales plan and stock level. Help to build sales & stock analysis to prepare Podium buyings or reorder sessions. Interacts on a daily basis with LDC teams and potentially with Central customer service 5. Relations with other Group actors Collaborate closely with local logistic teams (Logistic coordinator) Collaborate closely with RM teams (RSP - RM Planner); alert for stock shortage and request of stock rebalancing. Measures of success Optimum stock levels across all metiers in Dubai Mall Efficient rotation of stock to maximum sell through rates Achievement of the monthly/annual sales budget Increased product awareness of the store team Strong collaboration levels with all store and corporate actors. experience At least 5 years' experience in retail merchandising Knowledge of CEGID / M3 or SAP S4 Hana Good knowledge of forecasts methodologies and tools Good understanding of supply chain basic concepts Excellent behavioural and communication skills, leadership, ability to work with sales teams and liaise with corporate teams. Very organized, rigorous, and reliable Excellent analytical skills Business and service-oriented, proactive to propose improvements and support other team members. Proficient with Excel / IT tools (PIVOT, Vlookup functions), Word Power point Experience in retail is beneficial

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What You'll Be Doing We are seeking a Senior Associate - Workplace Technology to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments. The Senior Associate - Workplace Technology will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards. Key Responsibilities Incident & Request Management Lead resolution of EUC incidents and requests, ensuring first-touch resolution and adherence to SLAs. Monitor call queues, prioritize incidents, and reconcile user accounts. Take ownership of calls from inception to resolution, keeping customers informed. Escalate problems based on business impact and severity. Participate in on-call rotation to support 24/7 operations. Infrastructure & Technology Support Manage service delivery and support for IT, AV, telephony, and print technologies across offices. Troubleshoot and resolve issues across Windows/macOS devices, iOS/Android, Handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi). Conduct planned preventative maintenance with vendors to resolve recurring issues. Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations. Vendor & Partner Management Oversee external technology vendors to ensure compliance with KPIs and SLAs. Manage vendor resources for operational projects, installations, and decommissions. Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams. Operations & Reporting Maintain compliance with risk, security, and change policies. Provide regular reporting on EUC operations, vendor performance, and status updates. Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement. Continuous Improvement & Leadership Identify and implement methods to improve EUC team efficiency and effectiveness. Analyze ticket data and user feedback to address recurring issues. Mentor and coach Workplace Associates, acting as an escalation point. Collaborate with leadership to adopt innovative technologies and streamline processes. Customer Experience Serve as regional point of contact for escalations, ensuring timely resolution. Build trust and maintain close working relationships with stakeholders across the business. Contribute to employee NPS by delivering proactive, reliable, and customer-focused service. What You’ll Need To Succeed Experience & Background Over 5 years of IT support and workplace technology experience in enterprise or multi-site environments. Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers. Experience supporting mobile devices, broadband/5G connectivity, and remote access tools. Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management. Proven skills in vendor management and service delivery oversight. Technical Skills Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks. Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions. Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet. Strong troubleshooting, prevention, and problem-solving skills. Certifications (Preferred) ITIL Foundation, A+, or Microsoft certifications (MCSE/MCSA). Hardware certifications (HP, Apple, Lenovo). Core Competencies & Values Adjust communication styles to meet stakeholder needs with clarity and impact. Recognize and embrace diverse perspectives in problem-solving. Remain resilient and optimistic in challenging situations. Prioritize customer needs in all decisions, creating tailored solutions. Exhibit critical thinking and sound judgment in resolving complex issues. Support talent development and foster a collaborative culture. Soft Skills Excellent communication and stakeholder management with a customer-first approach. Ability to multitask in high-pressure, project-based environments. Strong analytical mindset with focus on continuous improvement. Professionalism, discretion, and ability to mentor peers effectively.What We Can Offer You With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Position Objective: The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager. Key Responsibility: Customer Service: Greet customers and assist them in selecting products that meet their needs. Convert window shoppers into buyers through proactive engagement. Promote the company's loyalty program to encourage repeat sales. Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank). Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities. Educate customers on product features, benefits, materials, and care instructions. Grooming / Attitude / Knowledge: Always present a well-groomed and professional appearance. Be flexible and available to work extended hours during peak sales periods. Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations. Merchandising: Ensure products are displayed in an attractive manner according to store layout standards. Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items. Record and maintain accurate inventory records for incoming and outgoing stock. Upsell and cross-sell products to increase sales opportunities. Maintain strong knowledge of product inventory and promotions to communicate effectively with customers. Process: Efficiently operate the Point of Sale (POS) system for billing and transactions. Balance the cash till at the start and end of shifts. Accurately process payments through cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, and change to customers correctly. Maintain vigilance regarding store security and ensure all loss prevention policies are followed. Replenish and re-merchandise stock on the sales floor to ensure product availability at all times. Desired Qualification: The ideal Sales Associate in a retail company should have a bachelor's degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

The Assistant Manager - Accounts & Finance will provide both strategic and operational support by assisting in the supervision of financial activities at the group level. This role will be responsible for supporting financial planning, budgeting, compliance, and reporting while ensuring the accuracy of financial data, adherence to internal controls, and overall financial stability of the organization. KEY RESPONSIBILITY 1. Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements (Income Statement, Balance Sheet, and Cash Flow). Ensure accuracy and completeness of journal entries, account reconciliations, and financial reports. Support compliance with accounting standards (IFRS, GAAP, or other relevant local standards). 2. Accounting Operations: Oversee day-to-day accounting activities, including accounts payable, accounts receivable, payroll, and general ledger functions. Support the implementation of internal controls to safeguard company assets and financial data. Assist in managing monthly and year-end closing procedures. 3. Budgeting & Forecasting: Contribute to the preparation of the company's annual budget and periodic financial forecasts. Monitor actual performance versus budget and prepare variance analysis. Identify and recommend cost-saving opportunities and risk mitigation strategies. 4. Compliance & Audit: Ensure adherence to tax laws, financial regulations, and internal policies. Assist in coordinating with external auditors for statutory audits and ensuring timely completion. Monitor compliance with financial policies, procedures, and reporting requirements. 5. Financial Analysis: Support financial analysis and reporting to aid management in decision-making. Assist in profitability analysis and cost control strategies. Evaluate financial trends and recommend optimization strategies. 6. Cash Flow Management: Monitor cash flow to ensure adequate funds for operational requirements. Support bank relationship management, cash position tracking, and liquidity management. 7. Team Collaboration & Leadership: Assist in guiding and mentoring junior finance team members. Work closely with cross-functional teams to ensure smooth financial operations and alignment with business goals. 8. Ad-hoc Duties & Special Projects: Support special financial projects and process improvements as required. Stay updated with financial regulations, industry trends, and best practices. DESIRED EXPERIENCE The desired years of experience for an Assistant Manager - Accounts & Finance require 5+ years of experience in accounting and finance, preferably in a retail or corporate environment with Proficiency in accounting software and ERP systems (SAP, Oracle, etc.). Bachelor's degree in accounting, Finance, or a related field (CA, CMA, or MBA in Finance preferred). KEY RELATIONSHIPS Accounts & Finance Team, Support Functions, Support Function etc.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. Tax Talent Pipeline – UAE National We are building a talent pipeline to strengthen our Tax team with motivated individuals who are eager to contribute to strategic initiatives and support business operations through accurate tax management. You will gain exposure to various tax disciplines and play a key role in ensuring compliance, optimizing processes, and supporting cross-functional collaborations. What you’ll need to succeed Background or interest in tax, finance, accounting, or business. Strong analytical skills with a detail-oriented mindset. Good communication and organizational skills. A collaborative spirit and eagerness to learn. Adaptability in a fast-paced and evolving environment. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It takes diversity of thought, culture, background, differing abilities, and perspectives to truly Inspire, Exhilarate, and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

Position Objective: The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager. Key Responsibility: Customer Service: Greet customers and assist them in selecting products that meet their needs. Convert window shoppers into buyers through proactive engagement. Promote the company's loyalty program to encourage repeat sales. Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank). Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities. Educate customers on product features, benefits, materials, and care instructions. Grooming / Attitude / Knowledge: Always present a well-groomed and professional appearance. Be flexible and available to work extended hours during peak sales periods. Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations. Merchandising: Ensure products are displayed in an attractive manner according to store layout standards. Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items. Record and maintain accurate inventory records for incoming and outgoing stock. Upsell and cross-sell products to increase sales opportunities. Maintain strong knowledge of product inventory and promotions to communicate effectively with customers. Process: Efficiently operate the Point of Sale (POS) system for billing and transactions. Balance the cash till at the start and end of shifts. Accurately process payments through cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, and change to customers correctly. Maintain vigilance regarding store security and ensure all loss prevention policies are followed. Replenish and re-merchandise stock on the sales floor to ensure product availability at all times. Desired Qualification: The ideal Sales Associate in a retail company should have a bachelor's degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

Position Objective: Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction. Key Responsibility: Sales and Customer Focus: Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store Store Administration: Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards. Presentation and Management: To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise Staffing & Team Performance Management: Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff Security: Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store. Other Job Deliverables: Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process. Desired Experience: The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Objective: This position is responsible for acting as the central liaison for patients, ensuring a seamless experience from consultation through to follow-up, while coordinating across departments to deliver exceptional service and operational efficiency. Key Responsibility: Schedule patient consultations, procedures, and follow-up appointments. Educate patients about treatment options, procedures, pricing, and packages. Coordinate effectively with medical, clinical, and administrative teams to ensure service continuity. Address and resolve patient queries, concerns, and feedback to enhance satisfaction. Manage patient documentation, including intake forms, treatment records, and follow-up notes. Support service awareness and cross-selling of suitable treatments or packages. Assist in training staff on patient interaction, service etiquette, and professional conduct. Desired Experience: 2-4 years of experience in patient coordination or customer service, preferably in a healthcare or aesthetics setting. Bachelor's degree in Healthcare Administration, Nursing, Life Sciences, or a related field is preferred. Strong communication skills and proficiency in using scheduling or clinic management software.

Position Objective: Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market. Key Responsibility: Financial: To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2% of the cost of sale. Process: To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals. Customer: To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees. Learning: To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same. Conduct training sessions for new hires and ongoing product knowledge sessions for the team. Desired Experience: The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Position Objective: Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction. Key Responsibility: Sales and Customer Focus: Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store Store Administration: Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards. Presentation and Management: To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise Staffing & Team Performance Management: Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff Security: Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store. Other Job Deliverables: Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process. Desired Experience: The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Objective: The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction. Maintains security by following procedures; monitoring logbook and issuing visitor badges. Key Responsibility: Serve visitors by greeting, welcoming, directing and announcing them appropriately. Answer, screen and forward any incoming phone calls while providing basic information when needed. Receive and sort daily mail/deliveries/couriers. Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges). Update appointment calendars and schedule meetings/appointments. Perform other clerical duties such as filing, photocopying, collating, faxing etc. Perform other duties (i.e., gate pass application, salary certificate and NOC request). Record Management Assist in OHC requests for designated staffs. Maintain accurate records for the OHC requests. Processing the VIP Tags (Cancellation and Activation) Updating the tracking sheet. Confidentiality Handle sensitive information with discretion and professionalism. Customer Service Handle inquiries and provide accurate information. Resolve basic complaints or escalate as needed. Office Organization Maintain a tidy and welcoming reception area. Ensure office supplies are stocked and organized. Internal Communication Relay important messages or information to staffs. Assist in distributing internal notices or announcements. Technology Use Use office software (e.g., MS Office, booking systems). Operate office equipment (e.g., printers, switchboards). Appointment Scheduling Update calendars and schedule meetings or appointments. Coordinate meeting room bookings or availability. Desired Experience: The ideal Receptionist should have 1-3 years of experience in reception or administrative roles, preferably in a professional office setting. Proficiency in telephone etiquette, customer service, and basic office software (e.g., Microsoft Office). High school diploma or equivalent; additional certification in office administration or receptionist training may be beneficial. Strong communication, organization, and multitasking skills. Friendly demeanor, professional appearance, and ability to remain calm under pressure.

Position Objective: The Beauty Advisor is responsible for representing the brand by maximizing sales within the store through exceptional customer service and deep product knowledge. This role involves creating a welcoming environment, providing personalized beauty consultations, and contributing to the overall store operations and visual presentation standards as directed by the store manager or assistant store manager. Key Responsibility: Customer Service & Sales Serve as the initial point of contact for customers, offering personalized beauty consultations and product recommendations tailored to individual needs. Engage with customers in a warm, approachable manner, providing skincare advice, makeup tutorials, and product demonstrations to enhance the shopping experience. Assist customers in selecting products that meet their specific beauty needs, converting window shoppers into buyers, and building lasting customer relationships. Proactively promote and upsell the brand's products, including cross-selling complementary items from within the store or other group brands. Promote and encourage customers to join the Club Apparel Loyalty Program to drive repeat sales and brand loyalty. Product Knowledge & Brand Representation Stay updated on the latest beauty trends, product launches, and ingredients in skincare and makeup to provide accurate information to customers. Maintain a deep understanding of the brand's ethos, heritage, and products to deliver a consistent and compelling message to customers. Ensure that personal grooming and appearance reflect the brand image at all times. Demonstrate and apply makeup or skincare products to showcase their features and benefits, ensuring customers leave with a positive and informed impression of the brand. Store Operations Assist in store operational tasks, including opening and closing procedures, inventory management, and stock replenishment to ensure a well-stocked and organized sales floor. Help maintain visual presentation standards and ensure the store is clean, organized, and visually appealing according to company guidelines. Support in executing marketing and promotional activities, such as in-store events or product launches, to enhance customer engagement. Follow Standard Operating Procedures (SOPs) in handling payments, product returns, and customer complaints professionally and efficiently. Ensure compliance with health and safety standards, particularly when handling beauty products. Sales Targets & KPIs Consistently achieve or exceed individual sales targets, contributing to the overall store's performance. Track and report on key performance indicators (KPIs) such as conversion rates, average transaction values, and customer satisfaction scores. Work closely with the team to meet collective goals, supporting a collaborative and results-driven store environment. Desired Qualification: Strong knowledge of cosmetics, skincare, and beauty trends with experience in applying products. Proven customer service skills in retail, especially in beauty, and ability to build rapport with customers. Excellent communication and interpersonal skills for personalized product recommendations. A background in cosmetology or skincare is preferred but not mandatory; professional training in makeup or skincare is a plus.