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About GMG GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets. About the Role We at are looking for a dedicated Store Supervisor - Sports to support the achievement of sales targets and ensure the smooth running of store operations. The role involves leading and developing the store sales team while delivering exceptional operational, commercial, and customer service standards. Key Responsibilities: Support the achievement of the store's annual sales targets. Assist in maintaining adequate staff coverage and scheduling to ensure consistently high levels of customer service. Conduct regular store operations audits to ensure compliance with established standard operating procedures. Oversee after-sales processes, ensuring strict adherence to repair and return policies. Address customer needs, resolve complaints promptly, and maintain exceptional service standards. Ensure visual merchandising standards are consistently met, with products displayed in accordance with brand guidelines. Verify that promotions and pricing are accurate and aligned with company policies and standards. Generate and analyze sales reports to provide actionable insights for maximizing stock potential. Submit daily invoices and sales recaps to the Finance department. Execute store operations, including cash handling, inventory management, and record-keeping, in compliance with company procedures. Uphold loss prevention measures and ensure full compliance with company policies. Ensure the store's interior and exterior are clean, organized, and maintained according to brand standards. Direct and guide the team to adhere to standard operating procedures and maintain store presentation standards. Qualifications & Experience: Bachelor's degree in any discipline. 6-8 years of relevant experience in retail operations within the fashion or apparel industry, including at least 3 years in a supervisory role. Strong product/category knowledge with a customer-focused approach. Proficiency in MS Office and related tools. Excellent leadership, analytical, and organizational skills. Skills & Competencies: Excellent communication and interpersonal skills. Ability to motivate and lead a team effectively. Strong attention to detail and problem-solving skills. Ability to work in a fast-paced retail environment and meet targets.Seniority Level Associate Industry Retail Apparel and Fashion Retail Employment Type Full-time Job Functions Sales Management Customer Service Skills Supervisory Skills Sales Processes Retail Operations Operations Store Management Service Standards Problem Solving Customer Service Visual Merchandising Attention

POSITION OBJECTIVE - Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - End to end store responsibility in absence of Store Manager - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Store Manager and Area Manager with regards to employees and products Key Responsibilities - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales - Assisting the Store Manager in implementation of operating procedures at the store as per the company standards - Ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Regularly audits own store administration and resolve any issues - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store responsibility in absence of Store Manager - Must be physically fit to stand for extended hours and heavy lifting

Who we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. What you'll be doing: The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team. Core Responsibilities: - Communicates store targets to the team and drives sales to achieve financial objectives - Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products - Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback' etc. - Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats) - Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks - Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner - Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability - Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections - Maintains window and in-store displays to a high standard in line with merchandising guidelines - Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store) - Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store - Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life - Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage - Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters - Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving Experience, Qualifications & Competencies: - A minimum of 5 -7 years of relevant industry experience with at least 3 years in a similar supervisory role in retail operations - Bachelor's degree in any discipline - Product/Category knowledge - Customer Orientation - MS Office and Tools - Fluent English (written and spoken) - Hindi and/or Arabic skills in an added advantage