AUDEMARS PIGUET careers

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description Principal mission As a Boutique Admin, you take a role in the success of the boutique by providing organizational and administrative support. You execute all tasks and activities that are assigned to you efficiently within the given time frames. You demonstrate autonomy and act as a person of reference for all subjects related to logistics and administration with the affiliate. Responsibilities AP Brand and Watch Industry Proficiency Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our watch collections, watch references, their main features, prices, and sales pitches in order to convey the uniqueness of our brand to new and existing clients Stay up-to-date on competitor's products and industry trends in order to provide valuable insights to clients and guide them in making informed purchasing decisions Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices Business Performance and Development Maintain proper documentation of boutique operations while seamlessly coordinating staff schedules and events Lead and coordinate all financial transactions within the boutique, acting as the central liaison between the boutique and the finance team Serve as the operational control tower for financial reporting to ensure accuracy, compliance, and seamless communication across departments Proactively monitor system performance, resolve transactional issues, and uphold operational excellence at every customer touchpoint Oversee the boutique's procurement and inventory with precision ensuring optimal stock levels, timely replenishments, and accurate record-keeping Maintain consistent and professional communication with all service providers to ensure flawless boutique functionality and uninterrupted operations Oversee the reception of deliveries with precision and care, ensuring each item aligns with purchase orders and Brand specifications Uphold best practices of product storage, display transitions, and inventory audits in alignment with the Brand's operational standards Manage incoming boutique calls, delivering courteous and brand-aligned customer service with every interaction Master the different technical and IT applications related to all Aftersales operations (M3, CRM, CS Workflow etc) Facilitate seamless and precise coordination with different stakeholders (CS centers, boutiques, Local affiliates and HQ team) Contribute to maintain store's appearance Operational Excellence Stay up-to-date and ensure full compliance with AP company policies and internal procedures in regards to IT tools, security, retail operations, administration and data protection regulations Adhere to AP Dress Code and Grooming Guidelines, and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard Ensure that all actions, transactions, and decisions are in line with AP company practices and legal requirements. Work with transparency, integrity and respect for people and company property. Take accountability for all your actions. Qualifications Minimum of 1-3 years of experience in a high-end Retail environment, luxury watch industry is a plus Proven proficiency in operating complex retail management systems and point-of-sale software Fluent English language skills are a must, Arabic a plus Great sense of initiative Excellent interpersonal and organizational skills Exemplary verbal and written communication Ability to multi-task in a fast-paced environment Meticulous attention to detail Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description AP Brand and Watch Industry Proficiency Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices Client Experience Provide a welcoming atmosphere that conveys warmth, courtesy, elegance and simplicity while taking care of clients' well-being and actively listening to their needs, offering personalized service Act as the client's primary point of contact, coordinating all appointments and ensuring seamless transitions throughout their visit Ensure all clients are comfortable during their stay, providing refreshments according to the AP guidelines and offering assistance with any requests Anticipate colleagues' needs and proactively assist with any concerns Respond to client feedback, both positive and negative, with a focus on continuous improvement Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail Team relations Foster open and professional communication with the team to ensure a cohesive, productive and professional team environment Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence Keep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met, and to resolve any issues that may arise Business Performance and Development Contribute to the achievement of monthly and yearly KPIs through exceptional hospitality and service Continuously seek ways to increase sales and improve the client experience, working collaboratively with your team Participate in training and development programs to enhance hospitality and service skills, and to stay up-to-date with industry trends and competitor offerings Continuously seek ways to enhance the AP brand and its reputation, both internally and externally Actively contribute to the success of the boutique and the AP brand, taking ownership and pride in all aspects of the role Participate in team meetings and events, contributing to the success and cohesion of the team Operational Excellence Ensure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols Manage the boutique's client appointment's schedule, ensuring all appointments are efficiently scheduled and managed through AP platforms Utilize the CRM system to manage client information, appointments, and transactions, ensuring it's clean and accurate management, guaranteeing safe handling and storage of all client-related information, and taking appropriate measures to comply with AP's data protection regulations Maintain accurate records of client interactions, preferences, and purchases, utilizing this information to enhance the client experience Collaborate with the sales team to ensure seamless transitions between appointments and sales interactions Identify and resolve operational issues, escalating as needed to management Maintain the boutique's cleanliness and appearance throughout the day, ensuring it meets AP standards Continuously seek ways to improve operational efficiency and effectiveness, sharing insights and ideas with the team Ensure that all actions, transactions, and decisions are in line with AP company practices and legal requirements. Work with transparency, integrity and respect for people and company property. Take accountability for all your actions Qualifications Emirati National is a mandatory requirement for this position Minimum 2 years of experience in a similar position Experience in luxury watch industry is a plus Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively Fluent English language skills are a must, Arabic a plus Great sense of initiative Excellent interpersonal and organizational skills Excellent customer management skills Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.