BULGARI careers

Position The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is a professional in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store. Job responsibilities Responsibilities: Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level Receives and displays the products according to the established procedures Constantly maintains a tidy working place according to the Company guidelines Sales Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony") Provides and maintains a high level of customer service Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation Takes part in the store and department meeting Client Management and CRM Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image Manages claims with the supervisor support Turns every touch point with customers into a positive situations, always promoting Brand image Communicates to the Management the collected information regarding clients Executes the follow up of clients' requests Product Participates to all the product presentations (of all the product categories) done in the store Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store Visual Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance Stock Is always updated on the store stock in order to optimize sales Participates to end of the year, sector and rotation inventory for each product category Thefts and losses Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving Swiftly points out to his supervisor if something is missing Profile Skills and Abilities required: Relevant work experience as Client Advisor in a luxury boutique Aligned with the Brand identity and detail oriented Passion and high motivation for Loro Piana products and Brand Excellent interpersonal, teamworking and problem solving skills Good stress management, flexibility and adaptability Fluent English, both spoken and written; other languages are a plus

Position The CDS is a collaborative, positive individual passionate about luxury sales, and customer service. The CDS will be responsible for implementing marketing strategies and CRM programs delivered from EMEA Marketing Dept. She/He will partner with the Store Manager and the Deputy Store Manager to create a high performance clienteling culture, capabilities and programs to inspire the store team to proactively build strong relationship with their guest, aimed to increase customer loyalty and life time value and relationships Job responsibilities Clienteling In partnership with the store management, the CDS will lead the daily, weekly, and monthly clienteling strategy for each Client Advisor Support the store staff in their performance He/She is responsible for the development and the improvement of the store customers' master data: data cleaning, data maintenance, data updates, data filling, merge duplicated profiles Coordinate all clienteling reporting tools provided by Marketing Team for the store team to ensure data capture, frequency, and retention KPI's are being achieved by using the "myTOUCH" app for each Client Advisor. Be the point of reference and ambassador for the use of the "myTOUCH"app within the store and always ensure an increase and a better usage of the app Be the point of reference for EMEA Marketing team and WW Digital in store team for all events, CRM and myTOUCH project and activities Support on-going CRM and myTOUCH training, in the moment coaching, with existing and new Client Advisor Profile 3-5 years with experience in retail environment or CRM Comfortable with customer data analysis and database. MS Office efficiency: PPT, EXECEL and WORD Excellent interpersonal, teamworking and problem-solving skills Good stress management, flexibility, and adaptability Fluent English, both spoken and written; other languages are a plus

Position The Stock Keeper manages the correct product handling both incoming and outgoing, following the Company standards. Supports the Stock Manager in all the necessities linked to the stock and to the store management. Is at the service of sales and supports the client advisors in the sales floor for the products replenishment in order to maximize sales and setting up the product storage in the most functional way Job responsibilities Ensures the data entry of the incoming and outgoing goods in the Company IT system, monitoring and preparing the necessary tax documentation Manages the incoming and outgoing items accordingly with the Company procedures Checks the incoming goods and the correspondence with the delivery notes and prepares the products for the selling floor (security tags application n, etc.) as well Constantly maintains the stock organized, following the Company procedures Ensures a clear warehouse organization for the whole sales team Ensures order and constant cleaning in the store stock and in the stock areas of the sales floor, following the Stock/Store Manager and Company guidelines Ensures and keeps all the products in stock in a shipshape and tidy status, in order to support in the best way possible the sales team Manages all the inventory activities, following the Stock/Store Manager and of the Company guidelines Is responsible for the products and materials security in the stock Manages the handling of the products to be repaired Ensures, in collaboration with the external suppliers, the shipment of the goods that have to be delivered to customers/factory/other stores, following the Company guidelines and/or of the Store Manager Maintains contacts with shipping teams and external couriers to guarantee the correct shipping procedure and timing Supports the sales team reaching the targets and maximizing sales, constantly keeping them updated and giving them the correct information regarding the stock availability Support the sales team in the arrangement of the products in the stock in the post sales phase Manages and ensures all the activities related to the end of season returns, following the Stock/Store Manager guidelines Ensures the right compiling of both hard and soft copies of the shipping notes which accompany the products during the shipping, guaranteeing their archiving as well Profile Previous work experience in a luxury boutique Able to manage stress, adaptable and flexibility Teamworking skills Problem solving skills, sense of neatness and accuracy Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred Fluent in English

Position The Team Leader is a professional leader of the assigned product category and is able to enhance the team development and performance and support the customer journey in order to ensure the achievement of quantitative and qualitative goals assigned to the reference department. Job responsibilities Sales Reflects the Company image in terms of standing and ensures that the team is aligned as well Is responsible for the keeping his/her team up-to-date with regard to the course of the department under his/her responsibility Is responsible for the sales maximization of his/her department and the achievement of the purposes, collaborating with the Store Management team Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager Client management and CRM Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana Ensures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image Team management Supports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team Supervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellence Assist management in mentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance app Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload Ensures that the team under his/her responsibility respects all the internal procedures Product Ensures that the image of the reference department and the product cure are always aligned to the Brand DNA Ensures that the team of his/her department is always sensitive regarding product management and its care Works closely with the corporate merchandising team to identify weekly, month and seasonal needs of each business line with their department. Has the ability to measure and track performance of each sku by maintaining and owning sell through reports and weekly recaps regarding best sellers and slow movers Provides consistent qualitative feedback on seasonal product to assist in curating buys appropriate for the market. Has a strong understanding of overall penetration of business by each category line within his/her department Visual Is responsible for keeping the department displays neat and for overseeing the product rotation Promptly informs the Store Management team and the VM Specialist about displays and windows impact on sales Stock Optimizes the department stock management in order to arrange the stock in a functional way for the sale purposes always liaising with the reference employee Analyzes the sales on the basis of the Company reports and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team Profile Relevant previous work experience in a luxury boutique Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills Passion and high motivation for Loro Piana products and Brand Deep knowledge of the clothing and accessorize in luxury Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred Fluent English, both spoken and written; other languages are a plus