URBAN OUTFITTERS careers

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities Handle cash register and transactions with the customers in an effective and accurate manner as required Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations High School Degree Fluency in English Proficiency in MS office Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible Specific for Sports Goods retail: Active participation in at least one sporting activity Planning and Organizing: level 1 Self - Development: level 2 Communication Skills: level 2 Cultural Awareness: level 1 Customer Focus: level 1 Initiative: level 2 Teamwork: level 2

Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards Communicate sales plans and targets to the Shop/Department team, monitor performance on an on-going basis and suggest corrective actions to hierarchy when needed Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop's operational requirements in a cost effective manner Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results Bachelor's Degree Proficiency in MS Office Fluency in English Strong product knowledge Cultural Awareness: level 2 Customer Focus: level 2 Driving and Achieving results: level 1 Planning and Organizing: level 2 Self - Development: level 3 Change and Adaptability: level 2 Initiative: level 3

Train the team on products, makeup application techniques and selling techniques to deliver an exciting customer experience. Deliver business goals as defined with the Store Manager. Ensure compliance with store policies and operations, while consistently monitoring Business KPIs such as LFL progression, Conversion Rate, Average Ticket, etc... Contribute to maintain qualitative standards in terms of brand image including the layout, merchandising, and proper housekeeping of the store. Guarantee that stores are compliant with all the brand's standards and store procedures, while executing promotional calendars. Consistently monitoring the proper execution in the stores and address any gap in compliance with corporate policies or local laws. 2 - 3 years of experience in retail Knowledge of beauty products especially particular lines of cosmetics Fluency in English Proficiency in MS Office

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities Handle cash register and transactions with the customers in an effective and accurate manner as required Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations High School Degree Fluency in English Proficiency in MS office Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible Specific for Sports Goods retail: Active participation in at least one sporting activity Planning and Organizing: level 1 Self - Development: level 2 Communication Skills: level 2 Cultural Awareness: level 1 Customer Focus: level 1 Initiative: level 2 Teamwork: level 2

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities Handle cash register and transactions with the customers in an effective and accurate manner as required Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations High School Degree Fluency in English Proficiency in MS office Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible Specific for Sports Goods retail: Active participation in at least one sporting activity Planning and Organizing: level 1 Self - Development: level 2 Communication Skills: level 2 Cultural Awareness: level 1 Customer Focus: level 1 Initiative: level 2 Teamwork: level 2