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Client Advisor - Mall of The Emirates

Country : United Arab Emirates United Arab Emirates

Region : Dubaï

Town : DUBAI

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

Poste

As a Fendi Ambassador you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

  • Lead individual sales and achieve performance targets and KPIs
  • Engage in upselling, cross selling and multiple selling for all product categories
  • Grant an outstanding service to the clients in compliance with the company guidelines
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professionalism and human touch
  • Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
  • Support the store operations activities
Profil

  • 3+ years' experience in Fashion/Luxury sales
  • Bachelor's Degree or equivalent is preferred
  • Passion for retail and fashion trends
  • Excellent communication skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Fluent English, additional languages will be a plus.
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