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Concierge - Level Shoes Dubai Mall (Emiratisation)

Country : United Arab Emirates United Arab Emirates

Region : Dubaï

Town : DUBAI

Category : Administration

Contract type : Permanent

Availability : Full time

Job description

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Concierge is responsible for providing luxury service to customers by coordinating and facilitating the collection and delivery of the customers' selected items with the sales team

Key Responsibilities

  • Provide support to sales staff with various tasks where necessary
  • Regularly keeping sales staff appraised on status of customer purchases and packages
  • Effectively and efficiently support operations flow with sales team and cashiers for transfer of customer merchandise from counter to customers' desired mode of transport/delivery
  • Welcome and greet customers' professionally, exuding that luxury experience, guiding them to their desired location
  • Assist customers in offering a complete concierge service including; attentive and warm approach, delivery and collections of goods purchased, carrying of goods to required modes of transport, including main point of contact for outsourced delivery companies
  • Ensure services provided are in line with SOP
  • Communicate with customers to ensure their satisfactory customer shopping experience
  • Provide first line of service for customer service calls and complaints and efficiently identify the query or problem and connect the client with the appropriate member of staff to solve it
What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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