Text size

Floor Supervisor

Country : United Arab Emirates United Arab Emirates


Category : Retail

Contract type : Permanent

Availability : Full time

Job description

  • Handle customers' bill payments and deal with any compaints
  • Oversee work done by all staff members and closely follow up on the team's abidance by the brand's set preparation techniques
  • Participate in achieving the organization's goals the set targets of the brand and ensure proper implementation of the SOP
  • Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
  • Participate in the restaurant's opening / closing procedures ensuring proper respect of norms and guidelines
  • Help in conducting the monthly inventory for all brand equipment
  • Ensure proper uniform and personal hygiene cleanliness at all times
  • Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy
  • Technical Degree in Food and Beverage or Hospitality Management
  • 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
  • Teamwork: level 2
  • Commercial Understanding: level 2
  • Customer Focus: level 3
  • Decision Making: level 1
  • Initiative: level 3
  • Cultural Awareness: level 2
  • Developing and Motivating Others: level 3