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IT Operations Executive

Country : United Arab Emirates United Arab Emirates

Region : Dubaï

Town : DUBAI

Category : Logistics

Contract type : Permanent

Availability : Full time

Job description

About the job

Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world's fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!

Summary: Huda Beauty is currently seeking a highly experienced IT Support Executive to play a pivotal role in ensuring the seamless operation of our IT infrastructure services on a global scale. Based at our Headquarters in Dubai, this role reports to the Assistant IT Manager and focuses on providing comprehensive support for our cloud-based infrastructure services. The ideal candidate will have a proven track record in IT support, with a strong emphasis on device management, networking, active directory services, and cloud platform expertise.

Essential Duties And Responsibilities

System Installation and Configuration:

Install and configure computer systems, diagnosing hardware and software faults, and resolving technical and application problems, both remotely and in person.

Active Directory Management:

Manage access across an Active Directory environment, ensuring secure and efficient user permissions.

Collaborative IT Support:

Adopt a collaborative approach to provide support for all IT and technology requests across departments, ensuring consistent and timely assistance throughout the year.

Telco Carrier Management:

Manage relationships with Telco carriers in the UAE, liaising with Account Managers to ensure service level continuity, device orders, and efficient management of business accounts.

Office Equipment and Meeting Room Systems:

Ensure the proper functioning of office equipment and meeting room systems, including providing user training and support for optimal usability.

Global Device Fleet Management:

Monitor and implement solutions across the global device fleet using Remote Monitoring and Management (RMM) and Mobile Device Management (MDM) tools.

Cloud Infrastructure Expertise:

Provide expertise and troubleshooting support for our cloud infrastructure platforms, overseeing hosting for files and software services.

Onboarding and Offboarding Support:

Work closely with the People & Culture department to ensure a smooth onboarding and offboarding process, meeting internal Service Level Agreements (SLAs).

Inventory Management:

Maintain up-to-date inventory assignments for internal devices (laptops, PCs, phones) across all global offices.

Data Security and Governance:

Demonstrate experience and understanding in data security, privacy, and governance, with a commitment to maintaining high standards in these areas.


  • Proven experience in IT support, with a focus on cloud-based infrastructure services.
  • Strong knowledge of Active Directory, networking, and cloud platforms.
  • Experience in Telco carrier management and relationship building.
  • Proficiency in RMM and MDM tools.
  • Familiarity with data security, privacy, and governance best practices.
  • Excellent communication and interpersonal skills.
  • Ability to collaborate effectively across departments.
  • Previous experience in a global organization is a plus.
Our Benefits & Perks

  • Monthly "Self Love Days" - at company discretion
  • Premium Medical/Dental/Vision coverage for employee plus dependents
  • Monthly coaching sessions with our in-house Success Coach
  • Employee discounts on all Huda Beauty, Wishful, and Kayali products
  • Quarterly product gifting
Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.

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