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Store Manager

Country : United Arab Emirates United Arab Emirates


Category : Retail

Contract type : Permanent

Availability : Full time

Job description

PANDORA UAE is currently seeking a pro-active and results driven Store Manager to join the retail team in Abu Dhabi.


People * Plans different activities monthly, weekly and daily (eg: selling, floor set-ups, training (link), orders, Posm, Lyreco), assigning tasks clearly and with the right timing, and monitoring that they are completed. Complies and makes sure the team also complies with the deadlines and the priorities
  • Manages the scheduling of the sales associates\' work shifts, ensuring a fair rotation, in compliance with the store regulations and priorities.
  • Supervises the efficiency and performance of the sales associates, giving them regular feedback and supporting them in the sales.
  • Promotes a high level of motivation among sales staff and is committed to provide a peaceful and positive environment for the team.
  • Identifies the high-performance resources who can take a career growth within the company and is responsible for its development.
Training & Selling Activities * Participates proactively in sales activities by welcoming customers with a consulting approach and evaluates the sales competencies of its team and puts into place actions consistent with the commercial objectives, using the tools provided by the company.
  • Supervises, supports and ensures a high quality of customer service, for both online and offline sales. Makes sure that all elements are managed in a professional manner: complaints, refunds, stock, management of the shipments and of the payments, after sales services, etc. and asks constantly the feedback to the customer, by also using quality surveys.
Management & Planning of the Operation Procedures * Manages the store budget and works to achieve both the qualitative and the quantitative sales targets.
  • Controls the in/out flows of products and materials (timing, quality, quantity and documentation) and adhere to the stock management policy.
  • Monitors and manages the cash flows of the store and prepares payments reports. Assures the necessary flow of information and defines the priorities related to the different activities, the news and the deadlines of the store (VM, MKTG, office, brand, Operation, etc.)
Visual Merchandising & Maintenance * Supervises the regular renewal of the windows and implements the POS and merchandising campaigns.
  • Monitors and ensures the optimal performance of the store, of its internal display areas and of the shop windows.
  • Guarantees the good organization of the store, the state of maintenance and cleanliness of premises, furniture, equipment and materials, as well as the overall image of the store and its staff.
Reports * Delivers daily, weekly and monthly reports with analysis, reasonings and necessary actions to achieve the targets of the store.
  • Fills out reports, analysis and further required documents.
Policy * Masters all policies and procedures and guarantees the compliance with the rules through concrete actions.
  • Keeps private any confidential information, in particular the sensitive data concerning the company, the team and the customers.
  • Supports the sustainability choices of the company, by putting into action measures aiming to reduce our impact on the environment and minimizing waste.
Professional Qualifications & Technical Skills * At least 3 years experience in the role in companies of fast fashion, perfumery or accessories fields.
  • Good oral and written communication skills in English and ability to communicate in an open, transparent and constructive way and to interact with people at different company levels.
  • Good eye for details
  • Problem-solving mindset
  • Multitasking and flexible
  • Cross Cultural understanding
  • Excellent management of interpersonal relationships
  • Excellent active listening
  • Excellent service orientation, ability to create an excellent relationship with the customer and to understand their needs / expectations.
  • Passion for work and for the product
About the team

The Store Manager is directly responsible for the efficient management of the store at 360\xc2\xb0, both in terms of shop activities and team management. Adopting an omnichannel approch, it also ensures achieving and exceeding sales targets (quantitative and qualitative, individual and team) and ensures an excellent shopping experience to each customer. Thanks to its guidance, the store\'s team will be able to help the customer to select, within our universe of jewels, the ones that better express their personality

Additional information

Application deadline: 26 April 2023

If you see yourself in the position and would like to become a part of Pandora\'s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site .

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational - and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora\'s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.