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Uber Luxury Manager - Dubai Mall

Country : United Arab Emirates United Arab Emirates

Region : Dubaï

Town : DUBAI

Category : Finance

Contract type : Permanent

Availability : Full time

Job description


Within the Mall, the Uber Luxury Manager is a Pillar to the store activity on their VIP customer relationship management.

  • Ensure all Salon Prive targets and objectives are achieved, with Boutique Manager.
  • Representing within the Salon Prive Maison (Ambassador and Host).
  • Engage the boutique VIP Managers team, in driving their clients to Salon Prive and offered and offered Uber luxury categories.
  • Develop new talents with Uber luxury mindset and culture.
  • Contribute & participate in the Salon Prive full year client engagement plan, in coordination with the Boutique Director.
  • Build a strong relation with all Elite and super Elite Clients.
  • Recruit and upgrade Uber luxury clients.
  • Create an exceptional client experience by delivering the ultimate service and Uber luxury know how to our clients.
  • Coordinate with marketing team on hosting all special event related to the season key dates or one to one approach with top clients
  • Daily one-to- one clients planning for Salon Prive within the Boutique (Calendar of Appointments)
  • Develop VIP Client Managers Team on Uber Luxury.
  • Attending all appointments with Elite Clients for Haute Couture.

Objectives to be set based on below:

  • Daily one to one client planning for the Boutique's Salon Prive.
  • Target defined on Super, Elite, VVIC recruitments and upgrading.
  • Team Development: leading a team with Salon Prive culture (train develop, know-how and expertise)
  • Events planning and key activities of the Salon with a set ROI objective.
  • Business objective of Salon Prive based on 15% of boutique TO.
  • Responsible for all Salon Prive instore events & Villas.

Reporting to: Boutique Director

Role Based in: Dubai Boutique

Direct Collaborators :

  • VIP Client Managers; Floor Manager; Boutique Managers
  • HO : Marketing Team
  • Head of Jewelry & Watches ME