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Vie CRM Specialist

Country : United Arab Emirates United Arab Emirates

Region : Dubaï

Town : DUBAI

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

Poste

JOB PURPOSE:

The Dior VIE CRM participates in a program designed to identify and develop future talent for the organization across functional areas. By working closely with their assigned Department, the VIE supports the organization's short and long-term objectives through day to day administrative and long-term project work.

TASKS AND RESPONSIBILITIES:

Communication

  • The CRM VIE works in close liaison with all retail teams in the ME
  • A key support in the department with driving Clienteling excellence in all boutiques
  • Create and facilitate weekly CRM call & presentation with all retail teams
  • Collect weekly updates & deadlines from CRM team and relay to retail communications
Training

  • Assist with boutique training materials in clienteling practices
  • Schedule and participate in regular CRM remote trainings with boutiques
Tool Management/Reporting

  • Manage internal CRM software to teach and troubleshoot for boutiques
  • Assist boutique level initiatives including client capture programs, follow-up campaigns, etc.
  • Assist with database troubleshooting (clean-up projects, update correct information, etc.)
  • Support CRM Analyst in exporting data and updating internal files for weekly reporting
Ad Hoc

  • Conduct research projects as needed, competitor analysis, etc.
  • Compile E-Newsletter results into comprehensive results study for internal KPI analysis
  • Any other tasks assigned from time to time
Profil

REQUIREMENTS:

  • Full-time, 12 Months VIE Program extendable to another 12 Months
  • At least 12 months of prior experience
  • Strong communications skills both verbal and written
  • Strong visual design skills
  • Background in luxury retail is preferred
  • Proactive follow-through practices
  • Strong time management skills and prioritization with the ability to work under specific timelines and fast-paced environments
  • Must possess strong organizational skills and attention to accuracy
  • Proficient analytical capabilities, must be able to learn new applications quickly
  • Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Outlook)
  • Strong knowledge of Adobe Creative Cloud programs (Photoshop, InDesign)
  • Knowledge in Salesforce a plus
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