Luxury jobs

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Working as a Senior Copywriter for L'Occitane en Provence brand, you will craft copy that represents our brands’ editorial voice and design point of view, with deliverables for E-commerce (website), CRM (Emailer and whatsapp), Digital Marketing (ads and social), and Print (retail collaterals and special projects), PR (press releases and long format content) and F&B (for L`Occitane Café). Working within the Marketing Team, and as well with cross-functional teams, you will deliver key messaging to help amplify the brands tone of voice across channels, whilst ensuring the messaging reflects our larger brand and business objectives. You will be an important contributor to the brands’ content and customer experience, providing copy that’s smart, engaging, revenue-minded, and empathetic to the customer journey/mindset. Brand Voice and Positioning: write content that aligns with our editorial voice and brand positioning, while understanding the larger business objectives. Conceptualizes and writes site pages, digital marketing and print ads, and omnichannel campaigns. Working with the social media team on revising captivating captions of new product launches, promotions, beauty advice, trends and more. Assimilates insights from creative meetings, product kick-offs, and cross-functional planning meetings to provide assets that achieve our mission and vision. Writes, edits, and proofs product descriptions. Supports business growth and creative evolution by monitoring industry trends and providing concepts that help the brand remain fresh, competitive, and forward-thinking. Helps customers better understand our brands and key value propositions; always considers customer pain points when developing content. Helps with other creative projects as needed. Provides additional coverage on copy projects. What you’ll need to succeed English and Arabic copywriting is a must Interested in beauty and skin care, in touch with trends in the region Copywriting experience, including editorial, marketing, and/or product copy written for other brands or agencies. Strong storytelling abilities. Ability to show a passion for telling a good story, and romancing products and brands. Can take projects from concept to completion. You’re a good planner and writer who sees the big picture without missing the little details. Can understand the broad marketing strategy and suggest communication angles & calendar Come up with key messages to be adapted to each channel Omnichannel mindset is essential to ensure a consistent brand image at every touch points Balance creativity with commercial objectives, ensuring that copy not only resonates with the audience but also drives sales. Ability to adapt to different target audience while staying in line with brand Tone of voice Ability to prioritize, multitask and work with the MF team Good team spirit and ability to take feedback from different team members (leadership + peers) Can navigate fast-paced, creative, collaborative environments. Detail- and deadline-driven. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures (SOPs)Ensure click and collect are conducted within SLAs (Service-level agreement)Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what’s working well/what’s not working well within the store What you'll need to succeed Strong English communication skills Strong Arabic communication skills Prior experience with luxury customer service and clientelling Experience developing long-term relationships with clients Understanding of retail KPIs and consistent track-record of achieving targets What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing The Associate – People Partner is responsible for the full execution of HR administrative activities, including requisition management, employee data maintenance, cost center alignment, and reporting support. The role also assists with non-critical employee relations matters and works closely with Group HR’s Centers of Expertise to ensure operational alignment and HR excellence. Key Responsibilities: Own and execute core HR administrative processes, including launching requisitions and managing internal transfer workflows. Coordinate and collaborate with Group HR’s Centers of Expertise (e.g., People Experience, Rewards, etc.) to support cross-functional HR initiatives. Maintain accurate and up-to-date records of organization charts, payroll information, and cost center/budget allocations. Monitor and follow up on the completion of performance goals, workforce budgeting activities, and other key HR processes in collaboration with the People Partner or Director of People. Assist in consolidating and tracking People Strategy metrics in coordination with the People Analytics team. Act as a secondary point of contact for minor employee relations matters, escalating as needed under the guidance of the People Partner. Prepare and support the delivery of ad-hoc HR reports and dashboards, as requested by the People Partner or Director of People. What you’ll need to succeed Bachelor's degree in Human Resources, Business Administration, or a related field 2+ years of experience in an HR administrative or coordination role Strong organizational and data management skills Proficient in Microsoft Office and HR systems Excellent communication and interpersonal skills High level of discretion and confidentiality What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures (SOPs)Ensure click and collect are conducted within SLAs (Service-level agreement)Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what’s working well/what’s not working well within the store What you'll need to succeed Strong English communication skills Strong understanding of retail and clientelling Database and CRM Understanding of luxury, personalized customer service A-Z Very well versed with KPIs and achieving high targets Passion for Versace and an understanding of the brand, origin etc.What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT Are you ready to embark on an exciting career journey with Chalhoub Group? We’re looking for passionate and ambitious trainees to join us across a variety of dynamic roles. As a multifaceted organization, we’re actively exploring fresh graduate talent and aligning your unique skills with business areas where they can truly thrive and grow. We also welcome individuals who are eager to make an impact in the world of retail and beyond. Join us and be part of shaping the future! Who We Are For over six decades, Chalhoub Group has been a leading partner and creator of luxury experiences in the Middle East. As a hybrid retailer, we have expanded our portfolio to include eight owned brands and over 300 international brands across luxury, beauty, fashion, and lifestyle categories. With more than 750+ experiential retail stores, a strong online presence, and innovative mobile apps, our mission is to continuously delight customers through exceptional experiences. Our 14,000+ talented professionals across seven countries have made us a recognized Great Place to Work®, ranking third in the Middle East and first in Saudi Arabia. To drive continuous innovation, we launched The Greenhouse, our hub for incubating startups and accelerating new business ventures. Sustainability is at the heart of our strategy, and we are proud members of the United Nations Global Compact Community and signatories of the Women's Empowerment Principles. What You’ll Be Doing Our Traineeship Program is designed to provide a hands-on learning experience, similar to an apprenticeship, where you’ll gain practical exposure to real business challenges while developing the professional skills needed to succeed: Learn directly from experts and mentors in your chosen field. Take part in meaningful projects that contribute to the business. Rotate across different functions to understand how our organization operates. Build a strong foundation for your future career through on-the-job training and guided development. What You’ll Need to Succeed Are curious, proactive, and eager to learn. Have a passion for innovation, retail, and creating exceptional experiences. Demonstrate strong communication skills. Thrive in a fast-paced, collaborative environment. What We Can Offer You Enriching career experiences and internal mobility opportunities. Learning and development programs to sharpen your skills. A competitive benefits package, including healthcare, education support, and exclusive employee discounts. Flexible and remote working policies to support work-life balance. We Invite UAE Nationals to Apply At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability. Join us and be part of our exciting future! Apply now to kickstart your journey with Chalhoub Group.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing This job holder is responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures. Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members. Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner. Build and maintain guest experience standards in order to build strong loyalty. Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques. Execute and Participate in projects and community events and activities with minimal supervision. Stay ahead of latest trends, products and competitors and share feedback with the relevant stakeholders in the back-office team. Team Management and Support Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the Retail Manager and HR teams. Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives. Defining areas of responsibility for each sales team member and manage, engage and guide the team.Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff. Customer Centricity Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty. Manage VIP Guests relationships Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service. Operational Excellence Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand’s VM guidelines. Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) Prepare for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements. Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to ensure that the issue is closed efficiently and in a timely manner. What you’ll need to succeed Experience in a store leadership role in the UAE.Strong commercial acumen.Currently based in the UAE.Ability to coach the team and drive the business effectively. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

MISSIONS: As part of the Hermès Parfum et Beauté MEIA team, based in Dubai and reporting to the Marketing Manager, you will collaborate closely with internal and external stakeholders to support the construction and visibility of the Hermès Parfum et Beauté image across the region. 1/ MARKET ACTIVATION - Support the implementation and follow-up of the trade marketing plan per distributor. - Coordinate and ensure the activation of activation plans across the region (Local Markets & Travel Retail). - Consolidate and analyze post-activation feedback, including quantitative and qualitative results. - Adapt international guidelines to the specific needs and characteristics of each market. - Liaise between Hermès Parfum et Beauté Headquarters and the MEIA commercial teams to ensure smooth communication and implementation of all HQ requests and needs. 2/ E-COMMERCE MANAGEMENT - Contribute to the opening and onboarding of new e-commerce platforms across the region. - Monitor the online activation calendar and ensure regular animation of current and new websites. - Guarantee the correct visual merchandising and brand representation across all platforms. - Prepare and send the regional e-commerce sales report to headquarters on a regular basis. 3/ PRESS & MEDIA - Ensure the proper representation of Hermès through collaborations with key opinion leaders (KOLs). - Support press and media activations in coordination with regional distributors. - Contribute to reporting on media visibility and engagement results. 4/ VISUAL MERCHANDISING ACTIVATION - Support the adaptation of international VM guidelines to local requirements. 5/ TRANSVERSAL MISSIONS - Support the preparation of international and regional seminars and ensure budget follow-up. - Assist in consolidating quarterly reports (merchandising, trade, media). - Collaborate with agency on the preparation and production of the regional End-of-Year movie. - Process supplier invoices and maintain follow-up charts as well as re-invoicing files to markets. - Contribute to daily team operations, including meeting organization, logistics, and any team-building activities. PROFILE: - Degree in business or marketing with internships or experience across similar cited roles - Strong interest in Fragrances, beauty, and Hermès core values. - You are fluent in English (French is a plus) and have advanced office automation skills: Word, Excel, PowerPoint. - Listening and observation skills with great autonomy - You can manage different projects, showing rigor, organization, and autonomy. - You know how to work with various interlocutors by relying on your interpersonal skills and your adaptability. - Basic video editing skills (Adobe Premiere Pro or equivalent) are a plus.

RESPONSIBILITES Market and Métier knowledge Frequent store visits to acquire product expertise, analyse feedback and identify trends Monitor sales performance through both quantitative analyses and compiling qualitative feedback Undertake detailed analyses to understand business opportunities and risks Build action plans in close collaboration with Retail, Training, Customer Service, Metiers and Europe Region to achieve ambitions Plan product feedback sessions and metier circles with ambassadors to collect key insights from each store and prepare for the buying sessions Work closely with Retail Merchandising Director to update sales forecasts OTB and Buying management Collaborate to the definition of OTB for stores in line within the strategy of the subsidiary and Europe and with the stock objectives set for the current year Monitor and control reorders in line with budgeted stock levels Propose a buying strategy and support physical stores in their buying to ensure a coherent offer that will answer to their customers' needs and enhance the store identities, with a good balance between novelties and bestsellers (assortments, PSI, novelties) Monitor the PSI and replenishment in collaboration with the Planning team, proposing adjustments based on sales per store, assortment planning and retail constraints Product animation Support the launch of new products by collaborating with Training team, Visual Merchandiser and Communications to ensure successful launches Work closely with VM team to optimise products visibility, create coherent VM stores, and highlight products as per business needs Contribute to the success of Animations and Events by ensuring the product assortment, working with Customer Service to ensure timely delivery, collaborating on VM plans, and providing tools to support the Retail team Ensure product is managed throughout the region by the appropriate action of transfers and replenishment to optimize sales and stock management Work with the Training team to support in-store briefings for key products Métiers & Europe Community partnership Share, implement and adapt Europe strategy within the subsidiary and bring forward the best practices from the community Work closely with the Métiers to implement their strategy locally and achieve growth ambitions Be the key liaison between the Stores and Métiers: share feedback and key information REQUIREMENTS 5-7 years of Retail Merchandising / Buying experience within a retail environment Highly analytical with exceptional organisational and presentation skills Advance knowledge of Microsoft Office, particularly Microsoft Excel Excellent communication skills, ability to work with Retail teams and liaise with Corporate teams Detailed in their analyses but synthetic and action-focused when sharing with others Business and service-oriented, proactive towards tasks and proposing new ideas Team player, with great interpersonal skills

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.  Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Our Department Manager is responsible for leading our frontline team towards the achievement of our annual KPI’s while delivering exceptional Guest Experiences; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store Key Responsibilities Nurture talent within team through coaching, mentoring, on-the-job and training initiatives; ensure top talent is representing Tryano Drive optimal eNPS through people experience initiatives and ensuring a strong culture on the ground Oversee Department's operations related to Product, Retail, Sell through, VM and overall frontline team allocation Partner with concession team to ensure alignment in Tryano tone of voice and guest experiences Act as the manager on duty for the store based on schedules Ensure customer data is properly captured by the department team to ensure customized retail experiences and loyalty Promote loyalty program (MUSE) and ensure department team knowledge about app offerings etc. Ensure alignment across personal shoppers and Department frontline team are working towards the same goal, tone of voice and experience In partnership with the buying team and head of retail, propose opportunities to maximize sales, opportunities and competitive edge Support in-store CX and activation initiatives in collaboration with marketing, partnership and PS teams Work closely with operations and after-sales teams to ensure a seamless 360 experience for all clients What you’ll need to succeed Experience within a leadership role in Luxury Ready-to-wear. A futuristic view on concept and department store customer experiences Tryano department store is based in Yas Mall. Open to relocate to Abu Dhabi or access to commute to Yas Mall Fluency in the Arabic language would be an added benefit for this role What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a trusted partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group has built a curated portfolio of over 10 owned brands and has expanded its distribution and marketing expertise to support more than 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre. At Chalhoub Group, every step is taken with purpose—to turn luxury dreams into reality, bridge cultures, and craft unforgettable experiences for our consumers. Through continuous reinvention, a commitment to innovation, and the adoption of emerging technologies, the Group is actively shaping the future of luxury retail. Today, we deliver seamless omnichannel experiences through more than 950 stores, online platforms, and mobile apps. Driving this journey is The Greenhouse—our innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Our people-at-heart culture is rooted in diversity, equity, and inclusion, and thrives on future-forward thinking. With over 16,000 talented professionals across eight countries in the Middle East and a growing presence in LATAM, Chalhoub Group has earned the Great Place to Work® certification in several markets—testament to our commitment to creating a workplace where people flourish. Sustainability sits at the heart of our strategy. We’re proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to achieve Net Zero by 2040—reinforcing our dedication to people, partners, and the planet. High School Internship Program Location: D3 Duration: 1 Week Dates: 7–11 July Are you a high school student curious about the world of luxury fashion and retail? This 1-week internship is designed to offer you a behind-the-scenes look into the dynamic and ever-evolving luxury retail industry. Through guided experiences, job shadowing, and interactive sessions, you’ll explore the departments that power our business—from front-of-house retail operations to core functions such as Marketing, Merchandising, Customer Experience, Supply Chain, and Human Resources. What You’ll Experience An introduction to the luxury retail industry Store visits and shadowing on the retail floor Insights into various corporate departments Interactive Q&A sessions with industry professionals Career path guidance and skills-building workshops Who Should Apply High school students (ages 15–18) Curious, enthusiastic, and eager to learn Interested in exploring careers in fashion, retail, or business What You'll Gain Real-world exposure to a leading luxury retail group A deeper understanding of how cross-functional teams work together A certificate of participation upon completion

Job Title: People Partner Trainee Location: Regional Scope (UAE, Bahrain, Jordan, Qatar, Egypt) Department: People & Culture Duration: [Insert Duration – e.g., 6 months] Reporting To: [Insert Reporting Line] About Chalhoub Group INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and proudly represents more than 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre. We are committed to shaping the future of luxury by bridging cultures and delivering exceptional experiences. With innovation at our core, and a people-first mindset, we are proud to have earned the Great Place to Work® certification across several markets. Traineeship Overview As a People Partner Trainee, you will gain hands-on experience supporting the Group’s people strategy across five countries. This immersive opportunity will expose you to key pillars of the People function—from performance management to onboarding, employee experience, and talent development. This role is ideal for someone with strong analytical skills, a collaborative mindset, and a passion for human capital development. What You’ll Be Doing 1. Manpower Planning Assist in workforce planning efforts across the region. Support data collection and alignment processes with various stakeholders. 2. Data & Presentation Preparation Prepare engaging presentations and reports based on data extracted from dashboards and HR systems. 3. Performance Management Support the performance management cycle, including: Goal setting and alignment Mid-year and end-of-year reviews Coordination of self and manager assessments 4. Validation & Review Support Collaborate with People Partners to ensure fair and consistent validation processes. Assist in structured review cycles across different teams. Organize and track documentation through shared drives and internal systems. 5. Collaboration with the People Experience Team Work closely with the People Experience team to support employee engagement activations. Assist in rolling out initiatives, including potential programs like Women in Country Management or CSR-related campaigns. 6. Salary Review Cycle Support the salary review process by coordinating meetings, managing documentation, and helping consolidate data for decision-making. 7. Awards & Recognition Contribute to the Bravo Awards process, helping recognize and celebrate outstanding talent across the organization. 8. People Strategy Initiatives Support efforts in succession planning and talent management. Assist in onboarding tasks, including follow-ups related to onboarding kits and documentation. 9. Employee Relations Gain exposure to essential HR processes: Grievance tracking Onboarding support Offboarding coordination 10. Learning & Development Assist in identifying and documenting learning and development needs across functions. Support planning and coordination of relevant L&D activities. What You’ll Need to Succeed Strong written and verbal communication skills Proficiency in Microsoft Office, especially Excel Analytical skills and attention to detail Collaborative and interpersonal strengths A passion for people experience and continuous learning What We Can Offer You A meaningful traineeship within a leading regional luxury group Exposure to multi-country people practices and real-time HR challenges Opportunities to contribute to impactful projects A supportive environment committed to your development and growth

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Job Purpose Our Front Desk Attendant is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information Key Accountabilities • Daily collection and delivery of mail from the PO Box, and transfer to the office mail room when assigned. • Operate the telephone switchboard to answer, screen, and forward calls, providing information and taking messages. • Provide information about the establishment such as location, working hours, departments, employees, and services offered. • Greet visitors, determine the nature and purpose of their visit, and direct or escort them to the appropriate destination. • Maintain the guest reservation system. • Receive, sort, and route mail, courier packages, and deliveries. • Manage the mail room by allocating mail space for each department or company. • Assist staff and track international calls and faxes to enable the accounts department to debit costs to personnel. • Stay aware of staff locations, such as whether they are out of the office, in a meeting, on leave, or on business travel. • Arrange public transportation for guests when requested. • Maintain up-to-date telephone lists. • Perform clerical duties as needed, including filing, photocopying, and collating. • Working Hours: 8:00 AM to 2:30 PM • Eligibility: This role is open exclusively to UAE Nationals, in alignment with the UAE Emiratisation mandate. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

We are currently seeking a Retail Performance Intern to join our dynamic team in Dubai. This hybrid role supports Retail, Merchandising, and Operations teams, combining data-driven insights with creative execution. The role requires strong Excel and PowerPoint skills and offers the opportunity to contribute to key regional initiatives and store coordination activities. The ideal candidate demonstrates excellent attention to detail, strong organizational skills, and the ability to communicate effectively between store teams and head office functions. How you will contribute: Retail & Business Analysis: Support Retail Managers in preparing and maintaining weekly and monthly sales and performance reports. Analyze sell-through results, product performance, and client trends to support business decisions and identify opportunities. Prepare high-quality presentations and visual reports for management meetings, retail reviews and performance updates. Liaise effectively across all functions to ensure consistency and alignment with brand strategy. Merchandising: Create and update catalogs, collection summaries, and product presentations for the Merchandising Team. Manage store product requests, coordinating with the EMEA team for international transfers and with the local planner for warehouse pushes. Operations: Support stores in managing operational supplies: oversee ordering processes, coordinate with approved suppliers, monitor delivery timelines, and assist in tracking related budgets to ensure smooth daily operations. Maintain clear and organized communication between store teams and head office functions to support smooth coordination. Who you are: Currently pursuing or recently completed a degree in Business Administration, Economics, or Fashion Management. Strong interest in luxury retail, merchandising, and performance analysis. Proficiency in MS Office — advanced presentation and visualization skills are essential. SAP knowledge is a plus. Creative, detail-oriented, and proactive, with strong organizational and analytical skills. A team player with a positive, dynamic, and adaptable attitude. Fluent in English; Arabic is a plus. Based in Dubai and on a family or student visa.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. What you'll be doing We are looking for an experienced and dynamic Studio Operations Manager to take charge of the operational management of the Level Shoes e-commerce studio. In this role, you will lead seamless production workflows across photography, styling, copy, and post-production, ensuring content is delivered to the highest standards. Acting as the key stakeholder between creative teams, business functions, and external partners, you will champion efficiency, consistency, and quality at every stage of delivery.Key Responsibilities Studio Leadership: Oversee the day-to-day operations of the e-commerce studio, managing schedules, resources, and priorities across teams to meet SLAs and business targets. Workflow Management: Ensure smooth end-to-end processes from product intake to site launch, implementing systems and practices that drive efficiency and consistency. Production Oversight: Lead planning and execution of shoots (on-model, still life) ensuring timely delivery, adherence to budgets, and alignment with brand direction. Cross-Functional Collaboration: Partner with merchandising, buying, and warehouse teams to align studio priorities with delivery timelines and business needs. Team Development: Manage and mentor the studio team, supporting teams with effective workload allocation, guidance, and career growth. Resource & Vendor Management: Oversee freelance and vendor relationships, negotiating contracts, managing budgets, and ensuring optimal utilization of internal and external resources. Budget Management: Track and manage production and studio budgets, reviewing spend against forecasts, and delivering efficiencies without compromising quality. Process Improvement: Develop and refine standard operating procedures (SOPs), adopt new tools or systems, and introduce best practices to continually enhance performance. Performance & Reporting: Monitor key KPIs (throughput, lead times, cost per product), produce regular reports, and provide insights that support data-driven decision-making. What you’ll need to succeed Key Skills & Competencies Proven leadership experience in managing teams within a ecommerce studio environment Luxury fashion and accessories experience is highly preferred Excellent organizational and project management skills with the ability to prioritize and deliver at pace. Strong commercial awareness, with budget management and vendor negotiation experience. Analytical, data-driven, and confident in reporting on performance metrics. Collaborative approach with strong stakeholder management and communication skills. Ability to balance operational demands with creative objectives. Experience & Qualifications 5+ years in studio production, operations, or content management within an e-commerce environment. Luxury fashion and accessories experience is highly preferred Experience managing high-volume creative production, ideally within the luxury fashion, accessories, or lifestyle. Proven experience with production workflow tools and systems. Demonstrated track record of improving efficiency and meeting business KPIs. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

UAE National Sales Associate • UAE National with Family book • Bachelor's degree/Diploma in Business Administration. • Pleasant and good grooming skills. • Strong communication skills. • Passionate with fashion and luxury retail industry. • Outstanding customer service. • Manage time wisely in a fast-paced environment. • Willingness to adhere to all company policies, procedures, regulations, and standards.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing At Chalhoub we express the exceptional! Working as a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. Key Responsibilities Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members Promote the Group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition Build and maintain guest experience standards in order to build strong loyalty. Ensure efficient collection of customer data in adherence to the marketing team. Collect data on customer behaviour, top sellers, and slow movers to support business reviews. Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers Participate in the brand’s events and support with in-store marketing events and activations. Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained. Customer Centricity Executing and promoting exceptional customer service and relations in stores and customer home visits Attend to customer needs, sales, special order and repairs. Support in-store customer experience. Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations. Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc. Operational Excellence Prepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality. Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.) Maintain all operating standards as per the brand’s VM guidelines and SOP’s. Provide feedback on store functionality What you'll need to succeed Strong English communication skills Arabic language skills would be a plus What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Responsibilities People development and team management Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs. Motivate team member with individual recognition via sales results, customer experience results, métier management and customer relationship management. Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts. Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development. Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines. Proven ability to deliver commercial results through strategic floor and appointment-based selling. Proactive in motivating and supporting the team to achieve individual and collective goals. Sales and Service Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target. Ensure a high standard of customer service and experience. Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers. Organize and animate qualitative, energetic and relevant morning briefing on a regular basic. Operations Be present in the selling floor as manager on duty to oversee daily store operation. Assist team whenever required in the selling process or in any other operation. Ensure the store operation standards of his/her perimeter: stock management and CRM. Complete the Daily Sales Report accurately with qualitative feedback when required. Organize and manage breaks and staff roster to ensure adequate floor coverage. Product Always ensure and maintain a neat and tidy visual merchandising. In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc. Be responsible for market updates and give buying advises to store manager. Profile Extensive experience in the Womenswear fashion industry, with a strong understanding of trends and market dynamics. Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales. Consistently polished and well-presented, embodying professionalism and brand standards. Over 5 years of experience in luxury brands, with a deep appreciation for the sector. Minimum 2 years' experience in a supervisory role within a luxury sector. Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.

Responsibilities People development and team management Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs. Motivate team member with individual recognition via sales results, customer experience results, métier management and customer relationship management. Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts. Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development. Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines. Proven ability to deliver commercial results through strategic floor and appointment-based selling. Proactive in motivating and supporting the team to achieve individual and collective goals. Sales and Service Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target. Ensure a high standard of customer service and experience. Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers. Organize and animate qualitative, energetic and relevant morning briefing on a regular basic. Operations Be present in the selling floor as manager on duty to oversee daily store operation. Assist team whenever required in the selling process or in any other operation. Ensure the store operation standards of his/her perimeter: stock management and CRM. Complete the Daily Sales Report accurately with qualitative feedback when required. Organize and manage breaks and staff roster to ensure adequate floor coverage. Product Always ensure and maintain a neat and tidy visual merchandising. In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc. Be responsible for market updates and give buying advises to store manager. Profile Extensive experience in the fashion industry, with a strong understanding of trends and market dynamics. Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales. Consistently polished and well-presented, embodying professionalism and brand standards. Over 3 years of experience in luxury brands, with a deep appreciation for the sector. Minimum 2 years' experience in a supervisory role within a luxury sector. Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. About Devialet Chalhoub Group have signed a new partnership with luxury tech brand Devialet. Headquartered in Paris, Devialet is on a mission to elevate sound to its rightful place in people's life, innovating across acoustics and purposeful design. Our expansion began with ADH®, a revolutionary patented invention that would forever change high-end amplifiers. This hybrid technology seamlessly blends digital and analog to produce sound quality unlike anything previously experienced. At Devialet, each day is more electric than the last. That’s what it means to be part of an incredible adventure with highly skilled, highly engaged, creative talents. Our engineers, designers, sales, marketing, manufacturing and operations teams are obsessively dedicated to inventing tomorrow so we can carry on delivering incomparable emotion to as many people as possible. Our flagship stores in London, Singapore, Berlin, New York City, Hong Kong and, of course, Paris, ensures the global presence of our revolutionary technology. What you'll be doing Devialet offers an opportunity to work with Chalhoub Group – the GCC’s leading retailer in luxury and the most exciting Audio retailer brand worldwide, where new opportunities arise, and exciting experiences are often had. We are looking for a tech savvy candidate who delivers exceptional customer experience and can take our clients to Devialet’s Universe to experience the true meaning of sound. Key Responsibilities Provide an exceptional sales and advisory service to our customers, using your personal experience and know-how to develop sales and achieve Devialet's ambitions. Share your high level of expertise on our products with our customers after in-house training Build productive, trusting and long-term relationships with clients and fellow team members Meet and exceed management set sales targets Be knowledgeable and aware of market trends and competitors Responsible for opening and/or closing the store Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM), in order to retain actual customers and detect new high potential ones Management of stocks, deliveries and shipments to clients (UK and global). Keep tracks of all goods movement or sales and implement inventory on weekly basis. Ability to ensure excellent quality of daily reporting to Head Office Educate or assist customers on set up and carry out occasional installations What you'll need to succeed We are looking for candidates who come from a luxury retail background looking to be considered for a full-time Client Advisor role. You will combine an enthusiastic and authentic approach for our products and our brand but most importantly you will show genuine passion and knowledge of the audio industry. You will provide an impressive experience to every customer whilst building a loyal clientele. Experience in a luxury customer-facing sales environment Excellent understanding of sales principles and customer service practices Excellent communication skills and strong interpersonal skills + Excellent Storytelling Proactivity and ability to foresee and adapt to challenges and problem-solving skills Tech Savvy What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

HOW WILL YOU MAKE AN IMPACT? As a Sales Associate and Ambassador of Piaget, you will ensure top-level service for every client, both inside and outside the Piaget Boutique. You will be responsible for achieving and exceeding sales targets set by management, proactively developing the client database through effective data capture, and actively participating in the daily operations of the boutique as a key team member. Your key responsibilities include: Driving sales performance by developing turnover, promoting and selling Piaget creations, and consistently striving to achieve Key Performance Indicators (KPIs) and individual/boutique targets. This includes assisting after-sales clients, providing maintenance recommendations, and representing Piaget during promotional events.Delivering exceptional client experiences by providing top-tier customer service, following the "Piaget Touch" Art of Selling, and reflecting the brand's luxury image through your attitude, grooming, and behavior. You will build and maintain a local and international client database, ensure effective data capture and follow-up, and professionally resolve client complaints.Maintaining operational excellence within the boutique by adhering to all Piaget and Richemont procedures, standards, and policies. This involves supporting back-of-house and administrative operations, ensuring the boutique's appearance and maintenance, managing stock control (replenishment, accuracy, inventories, quality checks), and implementing visual merchandising guidelines.Developing and sharing in-depth knowledge of Piaget pieces, including their construction, materials, care, and design, to provide knowledgeable customer service. You will also stay informed about the competition and contribute ideas and recommendations to the management team for continuous improvement across all aspects of boutique performance and operations.HOW WILL YOU EXPERIENCE SUCCESS WITH US? To succeed in this role, you will bring: Proven sales success (minimum 2 years) in a luxury retail or service environment, coupled with a deep understanding of the UAE luxury market, customer service, and the High Watch and Jewelry industry. Exceptional communication skills, both written and verbal, with fluency in English (Arabic is a plus), and a professional, well-groomed demeanor that reflects the luxury image of Piaget. A highly motivated, self-confident, and enthusiastic individual with a positive attitude, demonstrating strong professionalism, reliability, and a commitment to exceeding targets. The ability to manage multiple demands, work effectively as a team player with keen attention to detail, and adapt flexibly to change. Proficiency in Microsoft Office, with SAP knowledge being an advantage.WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.YOUR JOURNEY WITH US After submitting your application, if selected, you will be invited for an initial phone screening with our Talent Acquisition team. This will be followed by an interview with the Hiring Management team and the HR team.

HOW WILL YOU MAKE AN IMPACT? As the Brand Experience & Communications Senior Manager, you will lead all brand experience, communication, PR, and media activities across the entire MEIAT region for Jaeger-LeCoultre. This pivotal role blends strategic thinking with creative storytelling and meticulous execution, aiming to strengthen the Maison's desirability, cultural relevance, and emotional connection with clients. Your key responsibilities include: Leading the planning and execution of all regional brand experiences, such as boutique activations, watchmaking and culinary experiences, thematic animations, pop-ups, exhibitions, stunts, artistic collaborations, and cultural partnerships, including seasonal moments like Ramadan, Diwali, and Holidays. Designing elevated client journeys and touchpoints, encompassing storytelling, animations, hospitality, and a comprehensive gifting strategy (sourcing, allocation, logistics, and budgets). Ensuring an end-to-end guest experience, from invitation targeting and hosting to treatment and CRM journey tracking, with flawless operational execution, including production, logistics, agency management, and supplier negotiation. Leading the PR and media strategy for MEIAT, aligned with global HQ teams, to drive visibility for new launches, messaging, and "Made of Makers" initiatives. Managing press events, interviews, content shoots, influencer activations, and product placements. Overseeing regional media planning, paid campaigns, and digital amplification in alignment with HQ teams. Managing the day-to-day relationship with the PR agency, ensuring KPIs and reporting, and regularly networking with Press and Influencers in the region. Tracking key performance indicators such as event attendance, CRM capture, traffic uplift, sales impact, media value, and influencer reach. Delivering post-event reports, analysis, and dashboards for senior management. Owning budget planning, invoice tracking, cost optimization, and ROI metrics. Collaborating with retail, CRM, training, and commercial teams to align on outputs and impact. Managing a direct report (Marketing Executive) and indirectly overseeing Hospitality Coordinators of flagship boutiques, the CRC team, and the PR agency team.HOW WILL YOU EXPERIENCE SUCCESS WITH US? To succeed in this role, you will bring: 7-10+ years of proven experience in luxury brand experience, events, marketing, communications, or PR, preferably within the watches, jewellery, fashion, hospitality, or premium lifestyle sectors. A strong creative sensibility and passion for experiential storytelling. Excellence in operational planning, logistics, agency management, and execution. Solid experience managing PR and/or media agencies. Strong interpersonal and communication skills for effective collaboration with internal teams, suppliers, and partners. Regional knowledge and cultural adaptability across MEIAT markets. Fluency in English; Arabic or French is a plus. A high aesthetic sense and meticulous attention to detail.WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.YOUR JOURNEY WITH US After submitting your application, if selected, you will be invited for an initial phone screening with our Talent Acquisition team. This will be followed by an interview with hiring management team and the HR team.

HOW WILL YOU MAKE AN IMPACT? As an Ambassador of the Maison, you will curate unforgettable and personalized experiences for our clients. You are dedicated to building lasting relationships, significantly contributing to the boutique's success and achieving sustainable business ambitions. Your key responsibilities include: Achieving and exceeding individual and boutique sales targets, understanding boutique KPIs, and following related action plans. Leading by example, sharing best practices, and acting as a mentor for Sales Associates and new joiners. Proactively engaging with clients, identifying their needs through active listening, and developing strong, lasting relationships through personalized communication and follow-up. Actively seeking opportunities to expand our client network, maintaining the client database, and inviting clients to private events and previews. Providing exceptional after-sales service, handling repairs, adjustments, strap changes, and resolving client inquiries promptly and professionally. Facilitating communication between clients and Maison service centers, going the extra mile to ensure client satisfaction and build brand loyalty. Maintaining a clean, organized, and visually appealing boutique environment, adhering to brand standards. Confidently handling sales transactions, processing payments, and managing returns. Participating in inventory management, including receiving, stocking, and securing products and accessories. Building operational knowledge on all digital tools and adhering to our Maison commercial policy, rules, security protocols, and loss prevention measures. Assisting with visual merchandising and product displays. Providing in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications, presenting and demonstrating timepieces with passion and expertise. Staying up to date on industry trends, competitor activities, and new product launches. Representing the Maison with sophistication at exclusive events. Working collaboratively with colleagues to achieve boutique goals, sharing knowledge, supporting team members, and actively participating in team meetings and training sessions.HOW WILL YOU EXPERIENCE SUCCESS WITH US? To succeed in this role, you will bring: A passion for luxury watchmaking. High motivation and a results-oriented approach. High hospitality standards and a dedication to providing exceptional client experiences. Curiosity and openness. Proven experience in luxury retail sales, preferably within the watchmaking or jewellery industry. Demonstrated ability to cultivate and expand a network of high-net-worth individuals. Excellent communication, interpersonal, and presentation skills. The ability to work independently and as part of a team. A positive attitude and a strong work ethic. Self-confidence, self-awareness, and trustworthiness. A commitment to exceeding client expectations. Fluency in English; proficiency in other languages is a plus.WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.YOUR JOURNEY WITH US After submitting your application, if selected, you will be invited for an initial phone screening with our Talent Acquisition team. This will be followed by an interviews with the hiring management team and HR team

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What You'll be Doing Develop and execute full-funnel performance media strategies that drive measurable business outcomes, including sales growth, CR optimization. Own campaign analytics and data interpretation, leveraging insights to guide budget allocation, channel mix, audience targeting, and creative optimization. Optimize performance campaigns across multiple digital platforms (Google Search & PMax, Meta, Snapchat, TikTok, Pinterest), aligning efforts with each market’s platform preference and audience behavior. Localize global campaigns while maintaining brand integrity, authenticity and cultural sensitivity, especially during key regional moments such as Ramadan, National Days, and Eid. Ensuring creative resonance and higher conversion potential. Lead campaign creative direction in close collaboration with the creative team, ensuring content is culturally relevant, Arabic-first, and tailored to each country’s audience. Translate global strategy into locally effective execution, bridging Global objectives with in-market realities to maximizing profitability. Build and present comprehensive performance dashboards and reports, providing data-backed insights and strategic recommendations to drive growth. Manage relationships with external agencies and media partners, ensuring best practices in media buying, tracking, and reporting are consistently applied. Oversee budget management, applying a data-driven approach to optimize COS and maximize sales. Key KPIs Optimize main KPIs: ROAS and CR. Conversion Rate and Revenue Growth (by market and channel). Campaign Engagement and CTR/CPA/CPM benchmarks. Localized creative performance (Arabic vs. English content). Market share growth in GCC, mainly in KSA and UAE. What You’ll Need to Succeed University Degree in Marketing or any relevant field Master's Degree in Digital Marketing is a plus A minimum of 5 years of relevant experience with at least 3 years in a similar role What We Can Offer You With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

ROLE Support actively to the store sales, by providing a remarkable service to all internal and external clients and supporting the sales and management team. MISSION Possess the ability to work well in a team and the willingness to support and assist your colleagues.Contribute and support with the back of house operations and processes, e.g., stock control and inventories.Maximize sales and provide excellent customer and client service.Actively develop new clients and consistently strengthen existing client relationships.Highlight the house differentiation by maintaining a high level of product knowledge and keep up to date with market trends and competitors.PROFILE Product sensitivity and a strong market and fashion trends knowledge, a good general culture levelExcellent interpersonal skills, good listening abilityAdaptability, Natural Curiosity, AuthenticityOpen-minded and/or creativity driven.Sales driven, social, open, and ambitious team player full of drive and optimism.Ability to multitask and handle the pressure of a busy day.A willingness to learn and improve.Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.  Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures (SOPs)Ensure click and collect are conducted within SLAs (Service-level agreement)Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what’s working well/what’s not working well within the store What you'll need to succeed Strong English communication skills This opportunity is for Emiratisation *For general Fashion Consultant opportunities, please review the careers site for active vacancies What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Financial Planning & Analysis: Develop financial strategic plans, including long-term/annual/quarterly budgets. Measure and forecast marketing activities' financial impact. Support financial planning for promotions, product launches, and store openings. Conduct financial viability studies and ensure optimal budget allocation. Analyze cash flow trends and recommend corrective actions. Prepare monthly financial reports, dashboards, and business unit consolidations. Technical Competencies: Strong business acumen and strategic financial planning skills. Knowledge in financial analysis, forecasting, and decision-making. Experience in financial modeling, reporting, and business analytics is a plus. What you’ll need to succeed Inclusive mindset and ability to collaborate across teams. Strong communication skills in a multicultural environment. Customer-centric approach with a focus on proactive problem-solving. Resilience, adaptability, and a results-driven mindset. Commitment to continuous learning and self-development. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Fine Jewelry Sales Specialist We are looking for Fine Jewelry and Watches Sales Specialist to be based in on of our boutiques in Dubai, To overview operations of the FJ department in the boutique. To manage key sales and clients for the department, through the use of client books and Client database in order to optimize sales through enhancing these relationships To sell products and contribute to the growth of sales in the store To manage repair and transfer of pieces within and outside the region To demonstrate effective team work and leadership skills within the boutique and to assist in the coaching/training of sales teams on departmental collection training To engage clients and make them loyal by conveying brand values. To maintain outstanding customer service as per Company standards To ensure the upkeep of the sales space and the image of the store To be an instrumental team player in the day-to-day shop-floor functions within the boutique Requirements Excellent communication and negotiation skills Customer service professional with luxury retail experience Keep positive and enthusiastic attitude Present professional appearance Ability to work in a team Pride in achieving individual targets Flexibility and punctuality Ability to communicate in Arabic is advantange

Key Responsibilities Prospecting & Relationship Building Partner with the sales team to champion the Prospect Plan, supporting daily outreach and new client recruitment Track and support conversion journeys-from first interaction to lasting emotional bond Accompany Client Associates to client-hosted events, private appointments, dinners, or business lunches as a trusted relationship builder Network actively with concierge teams, hotel partners, corporate clients, and private clubs to elevate brand visibility and generate qualified leads Clienteling Animation & Team Enablement Lead weekly Clienteling Huddles to spark new ideas, review KPIs, celebrate wins, and reinforce standards Co-own the One-to-One Development Plan for each Client Associate alongside Team Managers, ensuring strategic client portfolio growth and goal alignment Train and mentor the team on advanced CRM usage, local etiquette, and personalized selling techniques Partner with the Events and Operations teams to deliver in-store experiences that are unexpected, relevant, and flawlessly executed Analytics & Strategic Planning Extract and interpret client data to identify gaps, trends, and opportunities Define KPIs for outreach, reactivation, multi-category development, and sales uplift through clienteling efforts Present regular insights and proposals to the Store Director to refine the strategy and secure support for new initiatives Brand Advocacy & Luxury Etiquette Act as a Tiffany Cultural Attaché, enriching our clients' connection to the Maison through brand storytelling, heritage education, and emotional resonance Keep abreast of Dubai's cultural and social calendar, becoming a trusted advisor on "places to be" and integrating this knowledge into client conversations Foster a culture of elegance, kindness, discretion, and excellence across every interaction Why This Role Matters Tiffany isn't just about products, it's about people, and the emotion they associate with every blue box. In this role, you are the architect of that emotion, turning data into decisions, decisions into moments, and moments into loyalty. Welcome to the beating heart of Tiffany in the Middle East.

MAIN RESPONSIBILITIES COORDINATION AND FOLLOW-UP OF CUSTOMER SERVICES Manage services to customers in store and coming from contact center (e.g. customer contact, complaints handling, follow-up in relevant store it tools, etc.) Be responsible for the quality of the follow-up for all customer services in store and coming from contact center (i.e customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests) by setting up follow-up routines. Be a real partner to sales team to optimize and simplify the back-office follow-up of those services. Monitor conversion rates and average durations for reservations and customer requests Monitor lead times at each relevant step of the after-sales & repair lifecycle. Review the duration of the customer services (e.g. customer orders and reservation, SAV) and cooperation with the sales team for the follow up and conversion to sales. Liaise with the sales team in the store and contact centre regarding link payment requests, follow up with clients, completion, delivery or pick up in store arrangement. STORE PLANNING With supervision of the line manager, prepare accurately daily planner of the store teams for every day in advance, corresponding to the schedule and considering Qudini needs (fast lane allocation, traffic and waiting time consideration etc.). STOCK CONTROL Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies. Assist with application of procedures related to internal control and health and safety. TILLS Support on morning store opening (till opening, key checks etc.) Support till closing with sales teams after the store has been closed. STORE TEAM ADMINISTRATION Support the line Manager with internal communication, such as information dispatch, notes, organization chart or contact list updates, etc. Maintaining documentation pertaining to sales and service support activities. Assist store team with uniform orders and exchanges. Assist with daily briefings organization and planning. Performing additional duties assigned by line manager. Support sales team towards a perfectly accurate use of the digital retail tools and assist with any issue (be the point of reference for IT and for the retail head office team). In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

MAIN RESPONSIBILITIES ROLE SUMMERY As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand's values and standards. Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients' needs and elevating the overall shopping experience RESPONSIBILITIES Greet and warmly welcome clients, creating a comfortable and inviting environment Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked Keep records of the regular clients' preferences, interactions, and feedback in line with client relationship management practices Act as a brand ambassador, embodying the brand's values and maintaining an approachable and elegant demeanor Ensure that all service-related guidelines and brand standards are consistently followed Build strong and enduring relationships with clients to encourage repeat visits Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&B Continuously learn about clients' evolving preferences to provide personalized assistance that makes them feel valued and understood Provide the information about the mall, store services and significant cultural events in the city MEASURES OF SUCCESS Operational Efficiency and Excellence - traffic and waiting time management Product and Brand Expertise - Deeply understands the brand's heritage, values, and products to educate and inspire clients Seamless waiting experience - adherence to service-level expectations Collaboration and team support - feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups) Consistency in maintaining and organizing client-facing areas Number of proactive actions taken to address client needs without prompts (follow-up, offering different services) In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.