All job offers Area Manager

Operational Management Supervise daily operations of all assigned outlets to ensure compliance with brand standards and company policies. Monitor store performance (sales, costs, quality, hygiene, and service). Conduct regular store visits and audits to ensure operational consistency and excellence. Ensure all outlets meet health, safety, and hygiene regulations. Financial Performance Review and analyze store P&L performance, sales reports, and cost control metrics. Identify underperforming outlets and develop corrective action plans. Drive sales growth and profitability through strategic initiatives and promotions. People Management Lead, mentor, and motivate Store Managers and their teams. Ensure proper staffing, training, and succession planning. Conduct performance reviews and address disciplinary issues when needed. Customer Experience Ensure a high standard of customer service across all outlets. Handle escalated customer complaints and resolve issues promptly. Monitor online reviews and feedback to improve guest satisfaction. Brand & Quality Compliance Ensure consistent implementation of brand standards and marketing campaigns. Coordinate with the Marketing team for local store promotions and events. Maintain visual merchandising and food presentation standards.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.  Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Our Retail Manager is responsible for ensuring that Store Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. Our Retail Manager is also responsible for establishing a bridge between back-office and their network of stores which they control/audit on a continuous basis and implement corrective solutions and actions. Key Responsibilities Understand the brand strategy and cascade within the given network In conjunction with Marketing, ensure the full implementation of the of marketing and CX strategies and programs Implement Brand guidelines taking in consideration each market specifications Agree on a yearly calendar of sales with commercial team Control discount and margins to insure constant business profitability Follow up periodically on the sales figures per line and stock at hand (Sell-Out) Manage potential shortages, review orders and inform merchandising team on the status Record, monitor and analyze market trends, competitors activities Provide commercial with quantitative and qualitative reports using data from market studies and inhouse systems Define sales target per sales team member Manage the P&L for the brand at hand Monitor the performance of the brand and send recommendation Manage the organization's resources within budget guidelines Provide prompt, thorough, and accurate information to keep management appropriately informed of the brands financial position Develop and motivate team members to ensure transfer of know-how and continuous positive work environment Monitor team members performance and provide formal and informal feedback and appraisal in order to maximize efficiency What you’ll need to succeed Experience in Leading a Flagship Retail store or Multiple Retail stores, within Luxury Fashion. Currently based in the UAE or GCC UAE driving license would be an added benefit for this role Ability and Flexibility to travel across the GCC (UAE, Kuwait & KSA) What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Objective: This position is responsible for driving regional brand performance by overseeing operational execution, sales growth, and store excellence. The role ensures adherence to brand standards, SOPs, and customer service benchmarks to meet business targets and deliver a consistent brand experience across the region. Key Responsibility: Sales and Profitability Drive store-level performance by achieving key retail metrics including Units Per Transaction (UPT), Average Transaction Value (ATV), sales per square foot, and overall sales turnover. Set and monitor monthly and yearly sales targets, ensuring profitability is maximized across all stores in the assigned region. Support Area and Store Managers in optimizing store performance, productivity, and customer experience through effective resource utilization. Control operational expenditures and contribute to cost-efficiency initiatives, including process automation and technology adoption. Ensure strict adherence to company Standard Operating Procedures (SOPs), loss prevention guidelines, and operational compliance across all locations. Stock Management Coordinate with Planning, Buying, and Brand teams to ensure optimal inventory levels and stock availability in stores. Review and act on inventory performance, including slow-moving and aged stock, and implement corrective strategies where needed. Monitor shrinkage and implement preventive measures to safeguard company assets. Store Design and Projects Management Contribute to the design, layout, and timely execution of new store openings and refurbishment projects. Collaborate with project and visual teams to ensure compliance with brand guidelines and visual merchandising standards. Ensure smooth handover and setup of stores during pre-opening and launch phases. Communication Organize regular regional sales and operations reviews to discuss performance, business objectives, and action plans. Maintain clear and consistent communication with Area Managers and store teams, providing guidance and feedback. Ensure active brand participation in loyalty and engagement programs such as Club Apparel. Others Support marketing initiatives and provide regional insights to enhance brand awareness and visibility. Manage legal and operational readiness for store openings and ensure full compliance with statutory requirements. Employee Development Collaborate with the HR and Training teams to identify skill gaps and implement development programs for store and area teams. Participate in recruitment, onboarding, and performance evaluation processes for operational roles. Define KPIs and KRAs for direct reports, ensuring alignment with business goals through structured reviews and coaching. Desired Experience: 6-8 years of progressive experience in retail brand operations, including a minimum of 3 years in a regional leadership role. Proven ability to drive revenue growth, execute brand strategies, and lead cross-functional teams across diverse markets. Strong commercial acumen with experience in setting KPIs, managing P&L, and aligning regional execution with corporate objectives.