All job offers Department Manager

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.  Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Our Department Manager is responsible for leading our frontline team towards the achievement of our annual KPI’s while delivering exceptional Guest Experiences; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store Key Responsibilities Nurture talent within team through coaching, mentoring, on-the-job and training initiatives; ensure top talent is representing Tryano Drive optimal eNPS through people experience initiatives and ensuring a strong culture on the ground Oversee Department's operations related to Product, Retail, Sell through, VM and overall frontline team allocation Partner with concession team to ensure alignment in Tryano tone of voice and guest experiences Act as the manager on duty for the store based on schedules Ensure customer data is properly captured by the department team to ensure customized retail experiences and loyalty Promote loyalty program (MUSE) and ensure department team knowledge about app offerings etc. Ensure alignment across personal shoppers and Department frontline team are working towards the same goal, tone of voice and experience In partnership with the buying team and head of retail, propose opportunities to maximize sales, opportunities and competitive edge Support in-store CX and activation initiatives in collaboration with marketing, partnership and PS teams Work closely with operations and after-sales teams to ensure a seamless 360 experience for all clients What you’ll need to succeed Experience within a leadership role in Luxury Ready-to-wear. A futuristic view on concept and department store customer experiences Tryano department store is based in Yas Mall. Open to relocate to Abu Dhabi or access to commute to Yas Mall Fluency in the Arabic language would be an added benefit for this role What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

POSITION OBJECTIVE - Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - End to end store responsibility in absence of Store Manager - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Store Manager and Area Manager with regards to employees and products Key Responsibilities - Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales - Assisting the Store Manager in implementation of operating procedures at the store as per the company standards - Ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Regularly audits own store administration and resolve any issues - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store responsibility in absence of Store Manager - Must be physically fit to stand for extended hours and heavy lifting

Who we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support). Responsibilities Answer and direct phone calls/ welcome visitors Distribute mail Act as first point of contact for visitors Manage Excel and PowerPoint reports Manage calendars Qualifications High school diploma or relevant work experience Ability to maintain a positive attitude Excellent communication skills

Role Mission Department Manager- Leather Goods The Department Manager assists Boutique Management to lead and direct all activities required to achieve store business objectives; including but not limited to client development and experience, human resources management, operations, loss prevention, and maintaining Christian Dior Visual Standards while driving employee engagement. The Department Manager will serve as a Christian Dior Ambassador by promoting the philosophy and values of the brand. Job Responsibilities Work with management to lead the sales and operations functions for Leather Goods product categories within the store to consistently achieve sales budget objectives; Fully support and align with all key business initiatives and new product launches; Strong grasp on KPI’s and ability to strategize when performance standards are not met; Implement Action Plans, previously agreed upon with management, to develop sales for a designated product category and client segment. Work with Management to implement clear objectives to the store team and monitor individual productivity, cross selling, and client development. Ensure the achievement of business objectives while developing a top client strategy for your department. Ensure the implementation and development of Be Dior and Dior Stars initiatives. Control workflow through successful planning and delegation. Maintain thorough understanding and enforce all policies and procedures. Ensure team adherence to all company operating, HR, and security procedures. Ensure maintenance of inventory accuracy and set up quantitative targets related to inventory control. Work with management to conduct monthly coaching/counseling sessions with employees to review performance and provide timely feedback. Oversee annual performance appraisal process for all store employees. Consistently monitor and follow up on productivity goals for the department. Work with management to attract, recruit, and retain a high performing team. Build a talent pipeline through networking and competitive shopping.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department. RESPONSIBILITIES BUSINESS Ensure an exceptional welcome and customer service, fostering cross selling among the product categories. Analyze the department performance and define the actıons required for achıeving the busıness objectıves. Give commercial suggestions to SM. Drive the team to exceed their KPIs. Be constantly up-to-date on market trend and share ınsıghts wıth relevant functıons. Foster the ecommerce channel development. CUSTOMER Ensure high levels of customer satisfaction through excellent service. Strengthen customer loyalty by engagıng and supporting the sales team ın clientelıng actıvıties and gains new local customers to grow department sales. TEAM Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures. Identify hıgh potentıal collaborators for internal development opportunities. Ensure effective communication and encourage information sharing and development of ad hoc morning briefing. RETAIL Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs. Provıde feedback and focused suggestions on department needs to the Store Manager. Guarantee the vısual presentatıon of his/her department. Ensure effectıve and effıcıent back-of-house organization for the department and is responsible for the protectıon of the company's assets as well as the staff grooming standards to be ensured. KNOWLEDGE AND SKILLS Passion and knowledge of the managed product category Business driven Team player with the ability to lead and influence peers Strong customer service approach Natural ability to serve our client Confident, enthusiastic and positive Problem solving Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design Fluent spoken English expected. Other languages are desirable Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Position Objective: The Department Manager is responsible for overseeing the day-to-day operations of one department within a Big-Box format store that houses multiple departments. This role involves ensuring the smooth functioning of the department, driving sales, and maintaining key performance indicators (KPIs) aligned with the overall store objectives. The Department Manager also plays a crucial role in mentoring the team, ensuring high levels of customer satisfaction, and optimizing departmental performance through tracking and continuous improvement. Key Responsibility: Department Oversight & Operations Oversee the overall performance of the assigned department within a large-format store, ensuring operational excellence. Manage daily operations, ensuring adherence to company policies and standards across stock management, sales, and customer service. Ensure the department consistently achieves key store KPIs, such as sales targets, conversion rates, customer satisfaction scores, and stock loss prevention. Collaborate with other department managers and the Store Manager to ensure alignment with store-wide objectives. Tracking & Reporting of KPIs Track key KPIs for the department, regularly analyzing sales, stock levels, and staff productivity to ensure alignment with targets. Provide regular reports on department performance to the Store Manager, highlighting areas of success and identifying opportunities for improvement. Implement necessary adjustments to department processes based on KPI analysis to drive improvements and meet overall store objectives. Visual Merchandising & Customer Experience Ensure the department maintains high visual merchandising standards, creating an inviting shopping experience for customers. Work closely with the visual merchandising team to adapt displays according to seasonal changes, promotions, and product launches. Monitor customer interactions within the department, ensuring that the team delivers excellent service, responds to customer needs, and promotes loyalty programs. Operational Efficiency & Inventory Management Manage department inventory levels, ensuring product availability while minimizing stock losses and overstocking. Regularly audit stock and coordinate with the store's replenishment team to ensure timely refills and product rotation. Handle department-specific operational tasks such as rostering, scheduling, and handling customer inquiries or grievances. Security & Safety Compliance Maintain a strong awareness of security within the department, taking proactive measures to minimize stock loss through theft or damage. Ensure adherence to all store safety protocols, creating a secure environment for both staff and customers. Team Mentorship & Development Lead, mentor, and develop the department team, ensuring they are equipped with the skills and support necessary to achieve their goals. Conduct regular coaching and training sessions to improve team performance, focusing on customer service excellence, product knowledge, and operational efficiency. Foster a positive team culture that encourages growth, collaboration, and high productivity within the department. Desired Experience: The ideal candidate should have 3-4 years of experience in a retail environment, preferably in a big-box or large-format store. Strong leadership abilities, proven success in managing KPIs, and a talent for mentoring and developing teams are essential. Experience in inventory management and visual merchandising is highly desirable.

Position Objective: The Department Manager is responsible for overseeing the day-to-day operations of one department within a Big-Box format store that houses multiple departments. This role involves ensuring the smooth functioning of the department, driving sales, and maintaining key performance indicators (KPIs) aligned with the overall store objectives. The Department Manager also plays a crucial role in mentoring the team, ensuring high levels of customer satisfaction, and optimizing departmental performance through tracking and continuous improvement. Key Responsibility: Department Oversight & Operations Oversee the overall performance of the assigned department within a large-format store, ensuring operational excellence. Manage daily operations, ensuring adherence to company policies and standards across stock management, sales, and customer service. Ensure the department consistently achieves key store KPIs, such as sales targets, conversion rates, customer satisfaction scores, and stock loss prevention. Collaborate with other department managers and the Store Manager to ensure alignment with store-wide objectives. Tracking & Reporting of KPIs Track key KPIs for the department, regularly analyzing sales, stock levels, and staff productivity to ensure alignment with targets. Provide regular reports on department performance to the Store Manager, highlighting areas of success and identifying opportunities for improvement. Implement necessary adjustments to department processes based on KPI analysis to drive improvements and meet overall store objectives. Visual Merchandising & Customer Experience Ensure the department maintains high visual merchandising standards, creating an inviting shopping experience for customers. Work closely with the visual merchandising team to adapt displays according to seasonal changes, promotions, and product launches. Monitor customer interactions within the department, ensuring that the team delivers excellent service, responds to customer needs, and promotes loyalty programs. Operational Efficiency & Inventory Management Manage department inventory levels, ensuring product availability while minimizing stock losses and overstocking. Regularly audit stock and coordinate with the store's replenishment team to ensure timely refills and product rotation. Handle department-specific operational tasks such as rostering, scheduling, and handling customer inquiries or grievances. Security & Safety Compliance Maintain a strong awareness of security within the department, taking proactive measures to minimize stock loss through theft or damage. Ensure adherence to all store safety protocols, creating a secure environment for both staff and customers. Team Mentorship & Development Lead, mentor, and develop the department team, ensuring they are equipped with the skills and support necessary to achieve their goals. Conduct regular coaching and training sessions to improve team performance, focusing on customer service excellence, product knowledge, and operational efficiency. Foster a positive team culture that encourages growth, collaboration, and high productivity within the department. Desired Experience: The ideal candidate should have 3-4 years of experience in a retail environment, preferably in a big-box or large-format store. Strong leadership abilities, proven success in managing KPIs, and a talent for mentoring and developing teams are essential. Experience in inventory management and visual merchandising is highly desirable.

ABOUT THE COMPANY AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores. JOB PURPOSE The F&B Department Manager is responsible for overseeing departmental floor activities to ensure effective operations in compliance with the company's customer service standards. He/she maintains high standards of food hygiene and restaurant presentation while ensuring product availability. RESPONSIBILITIES

POSITION OBJECTIVE - Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - End to end store responsibility in absence of Store Manager - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Store Manager and Area Manager with regards to employees and products Key Responsibilities - Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales - Assisting the Store Manager in implementation of operating procedures at the store as per the company standards - Ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Regularly audits own store administration and resolve any issues - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store responsibility in absence of Store Manager - Must be physically fit to stand for extended hours and heavy lifting