All job offers Host, Hostess

The Service Crew is responsible for delivering excellent customer service, maintaining cleanliness and efficiency in the restaurant, and ensuring that food and beverages are served according to company standards. The role requires a positive attitude, teamwork, and commitment to providing a fast, friendly, and accurate service experience.

"Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy - Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents. Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.. The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades."

Schedules dining reservations and arranges parties or special services for diners and and inform the Manager for him to coordinate the needed preparations Greet arriving customers with a friendly and welcoming approach, seat them and provide menus as they wait for the waiter/waitress to serve them Provide support in inspecting the serving stations in the dining area to ensure neatness and cleanliness Direct and instruct waiters/waitresses on customer needs to ensure customers receive fast and quality service from the moment they arrive Prepare the workstation, maintain an organized reservation book and always make sure the menus are wiped down, free of spots or stains, and complete High School Degree One year of experience in a similar role Fluency in English Change and Adaptability: level 1 Commercial Understanding: level 1 Communication Skills: level 2 Cultural Awareness: level 2 Customer Focus: level 1 Initiative: level 2 Teamwork: level 2

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best. - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service: - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. - Uses proper procedures to ensure the accuracy of every order for every guest. - Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs. - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. - Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations: - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. - Prepares all products as required, following the order monitor to ensure the accuracy of every order. - Communicates showcase and product needs to ensure proper product availability for guests. - Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures: - Participates in and attends all store meetings and other related functions. - Follows all restaurant policies, procedures and standards. - Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering: - Receives payment by cash, credit cards, vouchers or automatic debits. - Issue receipts, refunds, or change to the customers correctly. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Maintain clean and orderly checkout areas. Health & Safety: - Works in compliance with occupational health and safety legislation. - Knows, understands and follows safe work practices and procedures. - Uses or wears personal protective equipment or clothing as required. - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

Present customers upon arrival with the menu, assist in their item selection, , take orders and serve food in a timely manner Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure smooth running of operations Arrange table set-ups before and after each customer according to the brand's set standards Make sure the staff is providing a friendly, professional and timely service at all times and report immediately any discrepancies/customer complaints to the Manager on duty Collect bill payments from customers and hand them over to the cashier High School Degree 1-2 years of experience in customer service in a similar role Fluency in English; Arabic is a plus Communication Skills: level 2 Cultural Awareness: level 1 Change and Adaptability: level 1 Customer Focus: level 1 Driving and Achieving results: level 1 Initiative: level 2 Teamwork: level 2

Ensure proper cleanliness and organization of all work areas to facilitate customer service Greet customers upon their arrival or when just seated and assist them if needed in taking orders to minimize their waiting period Clean and polish the restaurant's equipment, glassware, crockery, cutlery and chinaware using the defined methods to guarantee proper maintenance Assist in the induction training of new employees Participate in the restaurant closing process by checking condiments expiry date prior to cleaning and replenishing the ones on the tables and counting the dirty table linen and placing them in the laundry basket High School Degree Fluency in English 1-2 year of experience in a similar role Communication Skills: level 2 Customer Focus: level 1 Initiative: level 2 Attention to details: level 2 Cultural Awareness: level 1 Teamwork: level 2 Change and Adaptability: level 1

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description AP Brand and Watch Industry Proficiency Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices Client Experience Provide a welcoming atmosphere that conveys warmth, courtesy, elegance and simplicity while taking care of clients' well-being and actively listening to their needs, offering personalized service Act as the client's primary point of contact, coordinating all appointments and ensuring seamless transitions throughout their visit Ensure all clients are comfortable during their stay, providing refreshments according to the AP guidelines and offering assistance with any requests Anticipate colleagues' needs and proactively assist with any concerns Respond to client feedback, both positive and negative, with a focus on continuous improvement Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail Team relations Foster open and professional communication with the team to ensure a cohesive, productive and professional team environment Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence Keep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met, and to resolve any issues that may arise Business Performance and Development Contribute to the achievement of monthly and yearly KPIs through exceptional hospitality and service Continuously seek ways to increase sales and improve the client experience, working collaboratively with your team Participate in training and development programs to enhance hospitality and service skills, and to stay up-to-date with industry trends and competitor offerings Continuously seek ways to enhance the AP brand and its reputation, both internally and externally Actively contribute to the success of the boutique and the AP brand, taking ownership and pride in all aspects of the role Participate in team meetings and events, contributing to the success and cohesion of the team Operational Excellence Ensure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols Manage the boutique's client appointment's schedule, ensuring all appointments are efficiently scheduled and managed through AP platforms Utilize the CRM system to manage client information, appointments, and transactions, ensuring it's clean and accurate management, guaranteeing safe handling and storage of all client-related information, and taking appropriate measures to comply with AP's data protection regulations Maintain accurate records of client interactions, preferences, and purchases, utilizing this information to enhance the client experience Collaborate with the sales team to ensure seamless transitions between appointments and sales interactions Identify and resolve operational issues, escalating as needed to management Maintain the boutique's cleanliness and appearance throughout the day, ensuring it meets AP standards Continuously seek ways to improve operational efficiency and effectiveness, sharing insights and ideas with the team Ensure that all actions, transactions, and decisions are in line with AP company practices and legal requirements. Work with transparency, integrity and respect for people and company property. Take accountability for all your actions Qualifications Emirati National is a mandatory requirement for this position Minimum 2 years of experience in a similar position Experience in luxury watch industry is a plus Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively Fluent English language skills are a must, Arabic a plus Great sense of initiative Excellent interpersonal and organizational skills Excellent customer management skills Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.